Product Manager – Membership PlatformCompany: SmarterHome.AI

Location: Bogotá, Colombia (On-site)

Employment Type: Full-time

Department: Product & Technology

Reports to: Chief Operating Officer (COO)

About SmarterHome.AIAt SmarterHome.AI, we are building innovative digital solutions that simplify everyday life and connect consumers with valuable services, benefits, and smart home experiences.

We are looking for a results-driven Senior Product Manager to take full ownership of our membership platform, accelerate product growth, and transform the customer experience through data-driven product strategy, innovation, and continuous improvement.

The OpportunityThis is not a traditional project management or software delivery role.

We are looking for a hands-on product leader who understands how to build, launch, scale, and monetize consumer digital products, particularly subscription or membership-based platforms.

You will be responsible for the end-to-end success of the SmarterHome.AI membership experience, from product strategy and user activation to engagement, retention, and revenue growth.

You will work directly with executive leadership and collaborate with engineering, design, marketing, sales, and operations teams across Colombia, the United States, and Pakistan.

Your initial priority will be SmarterHome.AI, with additional responsibility for SmarterBusiness.AI as a complementary product built on shared technology infrastructure.

Key ResponsibilitiesProduct Strategy & Ownership

- Own the product vision, strategy, roadmap, and performance of the SmarterHome.AI membership platform.
- Define and prioritize product features based on customer needs, business impact, and measurable KPIs.
- Lead the evolution of the consumer app experience, ensuring intuitive navigation, compelling benefits, and continuous engagement.
- Coordinate engineering, design, marketing,



and operations teams to deliver product improvements.
- Manage the product backlog, development priorities, and phased feature releases.

Membership Growth & Retention

- Develop strategies to increase membership activation, engagement, and long-term retention.
- Identify and reduce customer churn through product improvements and lifecycle optimization.
- Design customer engagement journeys that encourage recurring platform usage.
- Improve membership attach rates across sales channels.
- Analyze customer behavior, conversion funnels, and usage patterns to identify growth opportunities.

Monetization & Business Performance

- Own product monetization initiatives, including subscription conversion, pricing, packaging, and upselling opportunities.
- Improve Average Revenue Per User (ARPU) and membership conversion rates.
- Evaluate product opportunities and prioritize initiatives based on expected business impact.
- Collaborate with commercial teams to align membership offerings with customer needs.

Product Analytics & Continuous Improvement

- Define, monitor, and optimize key product metrics, including:
- Monthly and Daily Active Users (MAU/DAU).
- User activation rates.
- 30/60/90-day retention.
- Membership churn.
- Paid subscription conversion.
- ARPU and membership revenue.
- Membership attach rate.
- Use product analytics, customer feedback, and experimentation to drive decisions.




- Establish measurable success criteria before launching or scaling new features.
- Present product performance, roadmap progress, and recommendations directly to executive leadership.

What We're Looking ForRequired Qualifications

- Proven experience managing consumer-facing digital products, mobile applications, or online platforms.
- Demonstrated ownership of a product roadmap from strategy through launch and continuous optimization.
- Direct experience with subscription, membership, or recurring-revenue business models.
- Strong understanding of product growth metrics, including activation, retention, churn, MAU/DAU, ARPU, and conversion.
- Experience collaborating directly with engineering, UX/UI design, analytics, and marketing teams.
- Ability to translate customer insights and business opportunities into prioritized product initiatives.
- Strong analytical skills and experience making product decisions using measurable business outcomes.
- Excellent stakeholder management, communication, and leadership skills.
- Professional English proficiency for collaboration with US-based executive leadership.
- Availability to work on-site in Bogotá, Colombia.

Preferred Qualifications

- 5+ years of experience in Product Management, ideally with consumer-facing digital products.
- Experience scaling subscription-based applications, membership programs, SaaS platforms, or consumer marketplaces.
- Proven success improving customer retention, engagement, paid conversion, or recurring revenue.
- Experience with product analytics tools, A/B testing, and conversion funnel optimization.
- Experience working with international, cross-functional teams.
- Familiarity with AI-powered digital platforms or consumer technology ecosystems.

What Success Looks LikeDuring your first months, you will be expected to:
- Establish clear product

📌 Product Manager (Bogotá)
🏢 Smarterhome.ai Colombia
📍 Bogotá