Introduction A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact.

At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As a Process Delivery Specialist in Service Operations, you will ensure day-to-day service delivery runs smoothly and complies with operational metrics and quality standards. You will collaborate with the operations team to implement process improvements, ensuring consistent and efficient service delivery.

Your Primary Responsibilities Will Include

- Deliver Day-to-Day Service: Ensure smooth service delivery, meeting operational metrics and quality standards by performing tasks according to established processes and procedures.
- Communicate with External Customers: Effectively communicate with external customers, addressing their needs and concerns in a timely and professional manner.
- Implement Process Improvements: Collaborate with the operations team to identify areas for improvement and implement changes that enhance service delivery efficiency and consistency.
- Support Transformation Initiatives: Contribute to transformation initiatives under the guidance of senior team members,



focusing on continuous improvement and service excellence.
- Work Flexibly: Demonstrate flexibility to work in various shifts as needed to meet business requirements.

Preferred Education

Bachelor's Degree Required Technical And Professional Expertise

- Exposure to Service Operations: Familiarity with day-to-day service delivery processes and procedures, including operational metrics and quality standards.
- Experience Working with External Customers: Understanding of effective communication techniques for addressing customer needs and concerns in a timely and professional manner.
- Basic Knowledge of Process Improvement: Exposure to identifying areas for improvement and implementing changes to enhance service delivery efficiency and consistency.
- Familiarity with Transformation Initiatives: Basic understanding of contributing to initiatives focused on continuous improvement and service excellence under guidance.
- Experience with Versátil Work Arrangements: Ability to adapt to working in various shifts as needed to meet business requirements.

Preferred Technical And Professional Experience

- Exposure to Quality Standards: Familiarity with operational metrics and quality standards in a service operations environment, including understanding of key performance indicators and service level agreements.
- Basic Knowledge of Process Analysis: Exposure to analyzing processes and identifying areas for improvement, including understanding of workflow optimization and efficiency gains.
- Familiarity with Customer Service Tools: Basic understanding of tools and systems used to manage customer interactions, including ticketing systems and customer relationship management software.

📌 Analista de Nómina (Bogotá)
🏢 IBM
📍 Bogotá