Applicants from Latin American and the Philippines are welcome to apply.
Only resumes in English will be accepted.**
Starting hourly salary for this position is US $8.00, if you have higher expectations PLEASE DO NOT APPLY.
About Us:
Learning Genie Inc., a dynamic education technology startup based in Carlsbad, California, is making waves in the industry. As featured on ABC 10 News and the San Diego Business Journal, we're a team of innovators responding rapidly to customer needs, poised to lead significant changes in the 21st century
Learning Genie just snagged the Tech & Learning Best of Show Award! Our agentic AI-driven platform is changing the game—helping PreK–12 educators and students team up to build inclusive, standards-aligned, and future-ready curriculum like never before.
Position Overview:
As a Customer Support/Customer Success at Learning Genie Inc, you'll play a crucial role in providing high-level technical assistance to our SaaS software users. Your responsibilities will extend beyond conventional support, involving collaboration with our customers to enhance their experience and address complex challenges. This position is designed for individuals with a proven track record who aim for career progression into supervisory roles and contribute to solving complex problems.
Roles & Responsibilities:
- Master our product to deliver comprehensive Onboarding/training (Previous training/ Account management experience is a PLUS).
- Manage inbound and outbound calls with a focus on maintaining a customer satisfaction rating of 9.0 or higher.
- Identify and escalate priority issues according to customer specifications.
- Provide client support via email and phone, offering troubleshooting and solutions.
- Guide users with simple, step-by-step instructions.
- Document technical issues and solutions to provide valuable feedback to developers for product enhancement.
- Collaborate across departments for effective travel coordination and scheduling.
Who You Are:
- Previous Customer Support Experience (2+ years required).
- SaaS product support experience is a PLUS.
- Excellent oral and written communication skills in English.
- Strong analytical and problem-solving abilities.
- Adaptable to change and receptive to feedback.
- Prior experience in a Software Service Company is a plus.
Career Path:
This role is a stepping stone to a Customer Success/Account Manager position within 6-8 months for individuals who consistently demonstrate excellent results.
What do we offer?
- Weekends off.
- 40-hour working week (US time zone: 8 am - 4:40 Pacific Standard time; with 30-minute lunch)
- Hourly rate: US$8.00 per hour during probation (90 days).
- Quick path to account managers/customer success trainers (6-12 months)
Reasons you might NOT be a good fit:
- If you just desire a daily routine in your job and are not comfortable with a fast-paced and continuous learning environment
- If you get easily discouraged when things don't work out as planned
- If you don't enjoy interacting with people
- If you are not excited about taking up challenges to excel
- If you are not passionate about social impact