Job Title: Outbound Call Centre Agent - REMOTE

(Employment & Qualification Verification Agent)

Company: Care Ireland
Location: Remote / Work from Home
Job Type: Full-Time / Part-Time (Remote)
Reporting To: HR & Recruitment Department

About the Role

Care Ireland is seeking a professional, friendly and highly organised Employment & Qualification Verification Agents to join our recruitment and compliance team in a remote working position.

The successful candidate will be responsible for verifying employment references, checking candidate information and confirming educational qualifications and professional credentials.

This role involves regular telephone and email communication with previous employers, educational institutions, referees and candidates to ensure that all information provided during the recruitment process is accurate, complete and properly documented.

We are looking for someone with excellent English communication skills, a polite and friendly telephone manner, strong attention to detail and the confidence to communicate professionally with people from different backgrounds.

Key Responsibilities 1. Employment Reference Verification

- Contact previous employers and professional referees by telephone and email to verify candidates' employment histories.
- Confirm previous job titles, employment dates, responsibilities and other relevant employment information.
- Follow up with employers and referees to obtain outstanding references.
- Maintain accurate records of all reference checks and communications.
- Identify discrepancies or missing information and report these to the HR team.

2. Qualification & Education Verification

- Contact universities, colleges, training providers and educational institutions to verify candidates' qualifications.
- Confirm the authenticity of certificates, diplomas, degrees and professional qualifications.
- Check qualification details against information supplied by candidates.
- Follow up on outstanding qualification verification requests.
- Maintain organised records of completed verification checks.

3. Candidate Information Verification

- Review candidate information and supporting documentation for accuracy and completeness.
- Verify relevant employment,



education and professional registration details.
- Contact candidates to request missing information or clarification where required.
- Identify inconsistencies in candidate records and escalate concerns to the appropriate team member.
- Ensure all required checks are completed before candidates progress through the recruitment process.

4. Telephone & Email Communication

- Make regular outbound telephone calls to employers, referees, educational institutions and candidates.
- Communicate clearly, politely and professionally at all times.
- Prepare and send professional emails requesting information and following up on outstanding checks.
- Build positive working relationships with external organisations.
- Handle sensitive conversations with discretion and professionalism.

5. Administration & Record Keeping

- Update internal recruitment and compliance tracking systems.
- Maintain accurate records of all verification activities.
- Track outstanding checks and follow up to ensure timely completion.
- Provide regular progress updates to the HR and recruitment team.
- Handle personal and confidential information securely in accordance with GDPR and company policies.

Essential Requirements

- Excellent spoken and written English with clear and professional communication skills.
- Polite, friendly and confident telephone manner.
- Ability to communicate effectively with employers, educational institutions and candidates.
- Strong attention to detail and accuracy.
- Good organisational and time-management skills.
- Comfortable making a high volume of outbound telephone calls and sending follow-up emails.
- Good computer skills, including Google Workspace, Microsoft Excel, Word, Outlook and online systems.
- Ability to work independently and manage daily tasks without direct supervision.




- Reliable internet connection and a suitable quiet workspace for remote working.
- Professional approach to handling confidential and sensitive information.

Desirable Experience

- Previous experience in recruitment administration, HR, compliance or background screening.
- Experience in customer service, call centres or telephone-based administrative roles.
- Experience conducting employment reference checks or qualification verification.
- Familiarity with recruitment databases or applicant tracking systems.

Previous experience in HR or recruitment is an advantage but is not essential. Training will be provided to the successful candidate.

Personal Qualities

The adecuado candidate will be:

- Friendly, approachable and professional.
- Confident speaking with people over the telephone.
- Patient, courteous and persistent when following up on outstanding information.
- Highly organised and detail-oriented.
- Self-motivated and able to work independently.
- Reliable, trustworthy and committed to confidentiality.
- Proactive in resolving issues and completing tasks efficiently.

Performance Expectations

The successful candidate will be expected to:

- Complete employment and qualification verification checks accurately and efficiently.
- Follow up promptly on outstanding requests.
- Maintain professional and positive communication with all external contacts.
- Keep candidate verification records accurate and up to date.
- Meet agreed daily and weekly verification targets.
- Escalate discrepancies and concerns promptly to the HR department.

What We Offer

- Fully remote working opportunity.
- Supportive HR and recruitment team.
- Training on company verification procedures and compliance systems.
- Opportunity to gain experience in recruitment, HR administration and compliance.
- A structured role with clear responsibilities and performance expectations.

How to Apply

Interested candidates should submit their CV outlining their relevant experience, communication skills and suitability for a remote verification role.

Care Ireland is an equal opportunities employer.

Job Types: Full-time, Contract

Work Location: Remote

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