Unify CX is looking for an extraordinary Retention Specialist to join our motivated and ambitious
team.
What Will You Do?
We are looking for a proactive and results-oriented Retention Specialists to join our team. In this
critical role, you will focus on retaining and strengthening relationships with our valued customers by
addressing their concerns, identifying solutions, and promoting service loyalty. By understanding
customer needs and delivering personalized solutions, you will play a vital role in reducing churn and
fostering long-term customer satisfaction.
Engage with customers who are at risk of discontinuing services to understand their concerns
and present solutions that encourage continued use of our broadband and video offerings
Effectively handle escalated issues, offering prompt and satisfactory resolutions to build
customer trust and loyalty
Promote additional products, services, or upgrades that align with the customer’s needs and
enhance their overall experience
Monitor retention trends, analyze customer feedback, and provide insights to improve retention
strategies
Develop meaningful connections with customers through active listening, empathy, and
personalized communication
Meet or exceed retention targets, customer satisfaction scores, and quality assurance standards
Collaborate with internal teams to refine processes and enhance customer experiences.
Be skilled in multi-tasking while effectively navigating across multiple technology platforms and
systems
Maintain customer records by updating account information

Who You Are:
To be considered, candidates are expected to have the following:
Required Qualifications
Excellent English skills - proper written and oral grammar
High school diploma or equivalent.
Minimum 2 years of experience in retention or account management roles.




Strong interpersonal and communication skills, with the ability to de-escalate and resolve
conflicts.
A customer-first mindset with a focus on building long-term relationships.
Proficiency in CRM tools and basic computer applications (e.g., Microsoft Office).
Demonstrated ability to meet retention or performance goals in a metrics-driven environment.
Problem-solving skills and the ability to adapt to customer needs in real-time.
Ability to thrive and remain positive in a constantly changing environment
Preferred Qualifications
Associate’s or Bachelor’s degree in business, communications, or a related field.
At least 1 year of experience in the broadband, telecommunications, or video services industry.
Knowledge of customer retention strategies and techniques.
Familiarity with data analysis tools or reporting software.
7/14/25, 9:46 PM
1/2
Familiarity with inbound sales techniques and objection-handling strategies

Who We Are:
unifyCX is an emerging General Business Process Outsourcing company with a strong presence in the
U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide
personalized contact centers, business processing, and technology outsourcing solutions to clients
worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with
staff members all over the world dedicated to supporting our international clientele.
At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive
operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner,
enabling businesses across industries to meet the evolving demands of a global market with agility
and precision.
unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

📌 Customer Service & Sales Representatives (Barranquilla)
🏢 unifyCX
📍 Barranquilla