Remote Scheduling & Dispatch Coordinator

Bilingual English/Spanish | Full-Time | Remote

About the Role

Bello’s Cleaning is growing, and we are looking for a highly organized, proactive, and dependable Remote Scheduling & Dispatch Coordinator to help keep our daily operations running smoothly.

This is a key operational position. You will be responsible for managing and optimizing our cleaning schedule, coordinating with cleaning technicians throughout the day, supporting new client bookings, and helping resolve scheduling challenges as they happen.

Our schedule changes constantly due to new bookings, cancellations, reschedules, employee absences, client requests, and unexpected situations. We need someone who can think ahead, solve problems quickly, communicate clearly, and stay organized under pressure.

This is not just a data-entry position. You will help make decisions that directly impact our clients, cleaning technicians, productivity, and daily operations.

What You Will DoScheduling & Dispatch

- Manage, maintain, and optimize the company's master cleaning schedule.
- Assign cleaning technicians to jobs based on availability, location, client's preference, workload, and operational needs.
- Monitor the schedule throughout the day and make adjustments when unexpected situations arise.
- Coordinate technician call-outs, delays, schedule gaps, cancellations, and last-minute changes.
- Help maintain efficient routes and minimize unnecessary travel time between appointments.
- Communicate schedule updates clearly and quickly to technicians and the appropriate office team members.
- Identify scheduling problems before they affect the client or technician.

Client Scheduling

- Communicate professionally with clients regarding reschedules, skips, cancellations, and other scheduling changes.
- Help protect recurring schedules and minimize unnecessary service disruptions.
- Coordinate with the Customer Service team when scheduling issues require additional client communication.
- Maintain accurate client notes and scheduling information in our systems.
- Work closely with the Sales Team to find availability for new clients.
- Schedule new one-time and recurring cleaning services.




- Help determine the best placement for new recurring clients based on route, technician availability, and existing schedules.
- Communicate scheduling limitations and opportunities to the Sales Team.

Technician Support

- Stay connected with cleaning technicians throughout the workday.
- Assist with schedule questions, job changes, delays, and other operational needs.
- Maintain professional and clear communication with our field team.
- Escalate operational or performance concerns to management when necessary.

Hiring Support

- Assist the Hiring Team with remote interviews for cleaning technician candidates when needed.
- Help evaluate candidates' communication, availability, professionalism, and basic job qualifications.
- Support the company as we continuously recruit and grow our field team.

What We Are Looking ForRequired

- Bilingual English & Spanish — strong verbal and written communication in both languages.
- Previous scheduling, dispatching, coordination, or similar operational experience.
- Strong computer skills and ability to learn multiple software platforms.
- Excellent organization and attention to detail.
- Ability to manage multiple priorities at the same time.
- Strong problem-solving and decision-making skills.
- Comfortable working in a fast-paced environment where priorities can change throughout the day.
- Professional and confident communicating with clients and employees.
- Reliable, dependable, and able to work independently from home.
- Customer service or operations experience.

Preferred

- Previous experience in the home services industry.
- Experience scheduling field employees, technicians, cleaners, contractors, or mobile teams.
- Experience working with CRM, scheduling, dispatch, or workforce-management software.

Remote Work Requirements





Because this is a fully remote operational position, you must have:

- Reliable high-speed internet.
- A quiet, professional workspace without interruptions during working hours.
- Desktop computer capable of handling multiple applications simultaneously.
- Two or more monitors required.
- Minimum 8GB RAM.
- Reliable headset/microphone for calls and meetings.
- Ability to remain available and responsive throughout the scheduled workday.

Schedule

Full-Time | Monday–Friday | 7:30 AM–5:00 PM Eastern Time

This position requires consistent attendance and availability during these hours because you will be supporting active daily operations and field technicians.

Compensation & Benefits

- 4-week paid training period — $275/week
- $325/week after successfully completing the 4-week training
- $350/week after successfully completing the 90-day probationary period
- 6 paid holidays per year
- 1 week of paid vacation annually
- Career Growth Opportunities — We are a growing company and believe in promoting from within. Team members who demonstrate strong performance, leadership, and commitment will have opportunities to take on greater responsibilities and grow into higher-level roles as the company expands.

Who Will Succeed in This Role?

You may be a great fit if you are the type of person who:

- Notices problems before someone has to point them out.
- Enjoys organizing schedules and making everything fit together.
- Can receive several requests at once and determine what needs attention first.
- Doesn't panic when the schedule changes unexpectedly.
- Communicates clearly and follows through.
- Likes solving operational puzzles.
- Takes ownership instead of waiting for someone to tell you every next step.
- Understands that great scheduling means balancing the needs of clients, technicians, sales, and the company.

Join Bello’s Cleaning

If you are organized, dependable, bilingual, and enjoy solving problems in a fast-moving environment, we would love to hear from you.

Apply today and grow with a company where your decisions and organization have a direct impact on our team's success.

Job Types: Full-time, Permanent

Work Location: Remote

📌 Remote Scheduling & Dispatch Coordinator - Bilingual English/Spanish | Full-Time | Remote (Colombia)
🏢 Bello's Cleaning
📍 Colombia