About Ubiquity
Recognized as a leading CX provider for disruptors and innovators across financial services, healthcare, and ecommerce, Ubiquity was founded on the belief that our clients and their customers deserve better.
At Ubiquity, we believe in Head, Heart, and Hustle industry expertise, collaboration, empathy, perseverance, and a commitment to achieving results.
Come as U are, because U Matter at Ubiquity.
About the Role
We are looking for a bilingual Customer Service Representative to join our team and support customers with banking and financial services inquiries during our high season.
In this role, you will handle customer interactions, identify their needs, investigate issues, and provide accurate and effective solutions while delivering an outstanding customer experience.
Please note This is a fixedterm position to support our highseason operations.
Key Responsibilities
Deliver outstanding customer service by making customer satisfaction a top priority.
Handle customer interactions professionally, empathetically, and respectfully.
Identify customer needs, ask relevant questions, and clarify information to understand each situation.
Research customer issues and provide accurate, effective solutions.
Explain procedures, answer questions, and provide clear information regarding banking and financial services.
Follow established procedures and guidelines to resolve customer inquiries.
Maintain a positive and professional attitude in a fastpaced, highpressure environment.
Requirements




High school diploma or equivalent.
At least 9 months of experience in the financial services or banking industry.
Strong understanding of fraud, electronic funds transfers, reconciliations, chargebacks, US banking regulations, and disputes.
Strong customer service and problemsolving skills.
Excellent verbal and written communication skills.
Ability to ask probing questions, investigate issues, and identify appropriate solutions.
Ability to follow detailed instructions and established procedures.
Intermediate PC navigation skills while managing customer interactions.
English proficiency of 8590, with the ability to read, write, speak, and understand English in a business environment.
Flexibility to work different shifts, including weekends, overnight shifts, holidays, and additional hours as required by business needs.
Our Commitment
We are committed to creating an inclusive employee experience where everyone can contribute their ideas and feel free to be their authentic selves, regardless of race, gender, religion, sexual orientation, age, or disability.
Sound like the right fit Your tomorrow looks bright at Ubiquity.
Bolsa de trabajo Colombia ofrecemos puesto de Agente Bilinge 3.1M Experiencia financiera o bancaria para el sector de CallCenter Telemercadeo en la empresa Ubiquity General Services de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.

📌 Agente Bilinge 3.1M Experiencia financiera o bancaria Contrato a término fijo (Bogotá)
🏢 Ubiquity Global Services
📍 Bogotá