Customer Experience Team Lead — Drive Multi-Channel Support (Cundinamarca)

Customer Experience Team Lead — Drive Multi-Channel Support (Cundinamarca)

15 oct
|
Horatio
|
Cundinamarca

15 oct

Horatio

Cundinamarca

Horatio in Bogota is seeking a proactive Team Lead to oversee daily CX operations. The role requires hands-on project management and process improvement, with 3+ years in supervision within BPO and experience across calls, emails, chats, tickets, and social media.The candidate will lead a team of CX Associates, drive SLA performance, train staff, and collaborate with QA, training, and operations to optimize workflows and customer experiences.#J-18808-Ljbffr

📌 Customer Experience Team Lead — Drive Multi-Channel Support (Cundinamarca)
🏢 Horatio
📍 Cundinamarca

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