Rizen is a U.S. growth marketing agency helping home services companies generate leads and grow revenue through paid ads, content, and marketing systems.The roleYou are the client's champion inside Rizen. You own the relationship with U.S. business owners, keep delivery aligned with their goals, and grow every account in results, trust, and revenue.DetailsUSD $2,200 – $3,500 per month depending on experience, paid monthly in USD via OntopMonday to Friday, 9:00 AM – 5:00 PM U.S. Eastern TimeOpen to candidates living in Colombia, Mexico, Argentina, Dominican Republic or BrazilWhat you'll doServe as the primary point of contact for your accounts across Slack, WhatsApp, SMS, phone, and ZoomLead client status meetings and own all client-facing communication on progress, milestones, and roadblocksPartner with the Project Manager to keep delivery on time, on scope, and aligned with client expectationsReport on leads, cost per lead, sales, ROI, and campaign performance,



and turn the numbers into clear recommendationsSpot upsell and renewal opportunities and bring them to Sales with contextUse AI tools daily within Rizen's systems and processes (training provided)What you bringNative-level English (C2). You will speak with U.S. business owners every day.Experience in account management, customer success, or client services, ideally at a marketing agencyComfort with marketing metrics: leads, cost per lead, ROIAn existing habit of using AI tools in your workReliable internet and a quiet place to workBenefits (after a 90-day probation period)10 vacation days per year, increasing to 15 after 3 years and 20 after 10 years7 PTO days per year for sick or personal time9 paid U.S. holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving plus the day after, Christmas plus the day after2 floating holidays for personal or cultural days, such as your country's national holidaysEmergency leave as needed, with no cap5 days of parental leave, plus flexible hours in the first weeks afterA versátil culture: plan ahead, coordinaoy your time off#J-18808-Ljbffr

📌 Customer Success Manager – Digital Marketing Agency (Colombia)
🏢 GoRizen
📍 Colombia