JOB DUCK IS HIRING A CLIENT EXPERIENCE SPECIALISTFor ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!Role OverviewAt Job Duck, we are looking for a proactive and compassionate Client Experience Specialist who thrives on helping people and creating positive first impressions. In this role, you will serve as a key point of contact for potential clients, managing inquiries, qualifying leads, and ensuring every interaction is handled with professionalism and care. You will play an important role in maintaining organized client information, following up with prospects, and supporting the firm's growth through effective lead management. The adecuado candidate is customer-focused, resilient, tech-savvy, and enjoys building relationships while working in a fast-paced environment.Schedule:Monday to Friday from 8:00 AM - 5:00 PM [EST][EDT] (United States of America)Your Responsibilities Will Include but Are Not Limited To:Following up with prospective clients to maintain engagement and improve conversion ratesMonitoring and responding to incoming communications from prospective clientsUtilizing Google Workspace to manage daily communications and documentationAssisting with social media inquiries and incoming prospect communicationsMaintaining a high level of professionalism and customer service in all interactionsMonitoring and managing potential client leads received through call answering servicesQualifying incoming leads and determining eligibility based on established criteriaHandling initial client inquiries professionally and empatheticallyManaging and updating client information within Lawmatics and ClioMaintaining accurate lead records and ensuring all data is currentSupporting client intake processes from initial contact through qualificationCoordinating appointments and scheduling through CalendlyTracking and updating lead activity to support reporting and business development effortsWhat We’re Looking For:Minimum of 1 year of experience working as an Intake SpecialistPrior experience with Lawmatics is requiredExperience working with CRM systems and lead management platformsExperience handling customer inquiries and providing exceptional customer serviceAbility to manage multiple prospects and maintain consistent follow-upComfortable working with social media platforms and online communicationsExcellent verbal and written communication skills in English; Spanish proficiency is a plus, but not requiredExperience with lead qualification and intake managementProficiency with Google WorkspaceExcellent organizational and time management abilitiesStrong attention to detailEmpathetic, client-focused approachResilient and adaptable mindsetProfessional and courteous demeanorProficiency with social media platformsAbility to work independently and prioritize tasks effectivelyStrong follow-through and accountabilityReliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)Quiet, distraction-free remote work environmentWhat’s In It for You?Monthly compensation starting from 1142 USD to 1220 USDPaid time off.Parental leave.Opportunities for professional development and trainingDedicated support from our team.A chance to work with clients who share our values.DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.#J-18808-Ljbffr

📌 Client Experience Specialist (Colombia)
🏢 Job Duck
📍 Colombia