Shape Meaningful Client Experiences Across Leading Renewable Energy MarketsOur client operates the world's largest integrated environmental market infrastructure, connecting renewable energy, carbon, and clean fuel markets through advanced technology. Trusted by over 100,000 customers worldwide, its platforms simplify certification, trading, and environmental commodity management. Backed by international expansion and continuous innovation, the organization empowers businesses to accelerate sustainable energy adoption. Join an established industry leader offering meaningful global exposure, specialized expertise, and rewarding career opportunities within the evolving clean energy economy.Job DescriptionThe future of renewable energy depends on more than innovation; it requires exceptionalservice that keeps sustainable projects moving forward. In Client Success Associate, you'll support solar certification, strengthen client relationships, and simplify participation in U.S. environmental markets. Your expertise will help renewable energy businesses navigate essential processes while contributing to cleaner energy adoption. Build a rewarding international career with Emapta, where professional development, general exposure, and long-term stability deliver a Top 1% experience for Top 1% talent.Job OverviewEmployment Type: Indefinite Term ContractShift: Day Shift, Consecutive OffWork Setup: Hybrid, Colombia5 days work week20 vacation days in totalFully-customized Emapta laptop and peripheralsDirect exposure to our clientsDiverse and supportive work environmentUnlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.Com/training-calendar/)The Qualifications We SeekPreferredBachelor's degree in any field is preferred1 to 3 years of experience in a high-volume client service environmentProficiency in Salesforce or other Customer Relationship Management (CRM) softwareAbility to manage multiple priorities, multitask, triage work,



and handle ad hoc tasks as neededRequiredHigh school diploma or equivalent certificationExceptional attention to detailProficiency in Microsoft Office (Excel, Word, and PowerPoint) and PDF softwareExcellent written communication skills with internal and external stakeholders, supported by a friendly, professional, and client-focused approachAbility to work from 8:00 AM to 5:00 PM ESTYour Daily TasksDevelop knowledge of SREC, REC, AEC, and other renewable energy markets across assigned U.S. states, including the District of Columbia, Delaware, Illinois, Maryland, Massachusetts, New Jersey, Ohio, Pennsylvania, Virginia, and future marketsLearn and apply state solar and renewable energy certification rules, regulations, and program requirementsUnderstand Managed Solutions services for system owners (clients) and solar installers or project developers (partners) within applicable state programsProcess renewable energy project applications accurately and within established timelinesReview application materials and communicate with clients and partners via email to obtain missing or outstanding informationAssist with the certification and registration of renewable energy systems in applicable state programs and tracking registriesDeliver prompt, professional, and solution-oriented client support through emailAssist with new client onboarding by explaining the SRECTrade application process, available services, and online account featuresRespond to client and partner inquiries regarding applications, accounts, certifications, and transactions with accurate and timely solutionsJoin the Top 1% Talent. A Better Career. A Better Life.Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,200 clients worldwide and a team of more than 12,000 talented professionals, Emapta continues to set new standards in the industry.#J-18808-Ljbffr

📌 Client Success Associate (Cundinamarca)
🏢 Emapta Global
📍 Cundinamarca