Trigyn has a contractual opportunity for an ICT Project Support. This resource will be working at our client site in Quibdo, Colombia.Job Responsibilities:IT Project Support Duties and Responsibilities:- Support FTS operations in the proper implementation of ICT Projects within their respective regions, collaborating with project managers and stakeholders.- Assist in identifying and addressing resource constraints to keep projects on track.- Serve as Liaison between the staff and FTS HQ, facilitating communication and information sharing when required.- Keep project manager informed about the progress on the project implementation and lessons learned, if applicable.- Ensure that the implementation of projects adhere to established quality standards, best practices, and normativity.ICT Support- Provision of timely and effective technical assistance and support for users, including software/hardware installation and operational support.- Serve as the initial point of contact for users seeking technical assistance through the iNeed platform.



Resolve and close all tickets and communicate status updates to users.- Guide users through the problem-solving process, determining the best solutions based on the details provided.- Escalate unresolved issues to the appropriate support personnel and pass on user feedback or suggestions to the supervisor.- Assist with onboarding new users and delivery/configuration of ICT resources assigned.- Manage hardware and software upgrades in a timely manner as required.- Support setting up conference rooms and video conferences to ensure smooth operations.- Assist in supporting the VHF/PTT systems.- Provide accurate information on ICT products or services and maintain logs of events, problems, and resolutions.- Continue effectively performing any additional duties and responsibilities assigned by the supervisor, ensuring flexibility and adaptability as needed.- Provide operational data for FTS Tactical dashboards.- Perform other duties as assigned by the supervisor.#J-18808-Ljbffr

📌 Help Desk Support Specialist (Colombia)
🏢 Trigyn Technologies
📍 Colombia