# Technical Support Expert 2Twilio Remote - Colombia Full-time
Full-time
Remote
Customer Support---## About this role
Twilio is hiring a Technical Support Expert 2 (Remote - Colombia).
This is a remote customer support role listed on the official Twilio careers site.
About the Role: At Twilio, we’re shaping the future of communications, all from the comfort of our homes.
We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Key Responsibilities:• Work on messaging email cases submitted by both individual developers and major brands• Assist customers with troubleshooting message deliverability issues and debug customer code• Speak with a customer on the phone and chat in order to guide them through the development of their SMS application• Collaborate with your teammates and the Twilio Product and Engineering teams via Slack.
File Jira’s to report reproducible bugs and review our internal knowledge...• Work with your manager to surface customer problems to assist in process betterment
Requirements & Details:• Bachelor’s degree or equivalent work experience• 2+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software• A firm understanding of the technology stacks common to the Web ecosystem• Functional knowledge of general-purpose programming languages• Strong problem-solving and technical troubleshooting skills
Job Type: Full-time
Work Mode: Remote
Apply directly on the Twilio careers page using the Apply button.