? About the Role:

At Tecnasys Integral IT Solutions, we are looking for an experienced Epicor iScala Support Specialist to provide dedicated application support for an international enterprise environment operating across Latin America.

This is a remote position open to candidates worldwide. However, the specialist must be fully available to work during Colombian business hours (UTC-5) and provide direct support to Spanish-speaking users across LATAM.

We are looking for someone with strong, proven, hands-on experience with Epicor iScala. This is not a general ERP or IT support position. Previous professional experience supporting Epicor iScala is mandatory.

? Key Responsibilities:

? Epicor iScala Support: Provide functional and technical support for users working with Epicor iScala

? Incident Troubleshooting: Analyse, diagnose and resolve application incidents, errors and user-related issues

? Functional Support: Assist users with iScala functionality, business processes and operational issues

⚙️ Technical Investigation: Investigate application behaviour, integrations, data-related issues and system errors

? Incident Management: Manage support requests from initial contact through resolution

? Escalation: Coordinate complex issues with internal teams, vendors or other specialists when required

? LATAM User Support: Provide direct support to users across Latin America in Spanish

? Documentation: Document incidents, solutions, recurring problems and technical procedures

? Problem Management: Identify recurring incidents and contribute to root cause analysis

? International Coordination: Work with business and technical teams across different countries

? Profile We Are Looking For:

?️ Epicor iScala Experience:



Proven professional experience supporting Epicor iScala. This is mandatory

? Enterprise Experience: Experience supporting ERP environments in medium-sized, large or multinational organisations

? Troubleshooting: Strong ability to investigate incidents independently and identify root causes

? Functional Knowledge: Good understanding of business processes supported by iScala

?️ Spanish: Fluent professional Spanish, spoken and written, is mandatory

?? English: Good professional English for technical documentation and international communication

? Working Hours: Full availability to work during Colombian business hours (UTC-5) is mandatory

? Location: Candidates may be based anywhere in the world, provided they can consistently work according to the required Colombian schedule

⭐ Skills and Experience We Value

- Several years of hands-on Epicor iScala experience
- Experience with different iScala modules and business processes
- Experience with different iScala versions and environments
- SQL and database troubleshooting knowledge
- ERP integrations and interfaces
- Reporting and data-related troubleshooting
- Finance, accounting, procurement, sales, inventory or logistics processes
- Experience supporting multinational organisations
- ITIL or structured IT service management experience




- Experience with ticketing and incident management platforms

? Collaboration Model

- Remote position
- Open to candidates worldwide
- Mandatory Colombian business hours (UTC-5)
- Dedicated support for Latin American operations
- International working environment
- Conditions according to experience and collaboration model
- Opportunity for long-term collaboration with Tecnasys

? Information Required When Applying

- Updated CV or résumé
- Country and current location
- Years of professional experience specifically with Epicor iScala
- iScala versions previously supported
- iScala modules with which you have professional experience
- Brief description of your previous iScala support responsibilities
- Spanish and English level
- Confirmation of availability during Colombian business hours
- Current availability / notice period
- Expected compensation or hourly/monthly rate

? Why Join Tecnasys?

? International Environment: Work with enterprise operations across Latin America and other international markets

? Specialised Role: Apply your Epicor iScala expertise to business-critical operations

? Direct Collaboration: Work closely with users, technical specialists and international teams

? Long-Term Opportunity: Possibility of developing a long-term collaboration with Tecnasys

? Interested in Joining Us?

If you have real professional experience supporting Epicor iScala, are fluent in Spanish and can work consistently during Colombian business hours, we would like to hear from you.

? Apply through LinkedIn and include details about your Epicor iScala experience, modules, versions, availability and expected conditions.

📌 Epicor iScala Support Specialist | LATAM (Colombia)
🏢 Tecnasys Global IT Solutions
📍 Colombia