}We are looking for a customer-focused professional to support on-site customer relationships, project coordination, and service delivery. This role involves coordinating technical teams, tracking service issues, and ensuring effective communication and timely resolution of customer needs.
Key Responsibilities
- Represent the company on-site and support daily customer interactions.
- Coordinate customer installations, project schedules, documentation, and follow-ups.
- Monitor trouble tickets, network health, incidents, escalations, and SLA compliance.
- Collaborate with general teams across Sales, Engineering, Operations, and Service Management.
- Identify customer needs and potential business opportunities.
- Prepare status reports, meeting minutes, service reviews, and QBR materials.
Requirements
- Experience in customer engagement, project coordination, or service delivery.
- Strong communication, organizational, and problem-solving skills.
- Familiarity with ticket management, project tracking, and SLA monitoring.
- Ability to coordinate cross-functional teams and manage multiple priorities.
- Willingness to work on-site and accommodate different time zones when required.