We’re Hiring: Customer Service Representative 2 - Debt Recovery AgencyLooking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!We are currently on the lookout for a Customer Service Representative 2 - Debt Recovery Agency to join our team at Cloudstaff, the #1 workplace everywhere!RoleCustomer Service Representative 2 - Debt Recovery AgencyWork ArrangementWork from OfficeScheduleNight ShiftKey ResponsibilitiesHandle inbound and outbound calls with clients enrolled in our debt resolution program.Provide accurate and timely updates regarding clients’ programs and account status.Make outbound calls to resolve customer service tasks and follow up on outstanding requests.Assist clients with scheduling and rescheduling payments.Obtain client approvals for settlement agreements.Respond promptly and professionally to service voicemails, emails, and text messages.Address client questions and concerns with empathy and professionalism.Accurately document all client interactions, updates, and actions taken in the CRM.Update client accounts as needed.Collaborate with team members and other departments to resolve client requests efficiently.Follow all company policies, regulatory requirements, quality standards, and established performance expectations.Participate in ongoing training to remain informed about industry requirements and company procedures.Qualifications and requirements:Minimum of three years of customer service experience handling both inbound and outbound calls for a U.S.-based company.Fluency in English is required.Typing speed of at least 40+ words per minute.Excellent verbal and written communication skills.Strong customer service, problem-solving,



and organizational skills.Ability to multitask and remain professional in a fast-paced environment.Empathetic and patient when assisting clients with sensitive financial matters.Self-motivated, dependable, and able to take ownership of assigned responsibilities.Positive, enthusiastic attitude and dependable work ethic. Ability to work effectively independently and in a team-oriented environment.Nice-to-Have Skills and ExperiencePrior experience using Salesforce or another CRM.Experience in debt resolution, debt settlement, collections, banking, finance, or mortgage services.Knowledge of debt collection or debt resolution regulations.EducationHigh school diploma or equivalent preferred.Schedule and Work LocationMonday through Friday, 8:00 AM–5:00 PM PST.Onsite/in-office position.Non-negotiable skills and requirements:Typing speed 35-40+ words per minuteBeing able to hable escalations from clientsHigh school diploma or equivalent (Bachelor's degree preferred).Previous customer service experience,



preferably in a call center or debt recovery environment.Excellent verbal and written communication skills.Strong problem-solving and negotiation abilities.Empathetic and patient demeanor when dealing with sensitive financial matters.Ability to work well in a team-oriented environment.Proficient computer skills and familiarity with CRM software.Knowledge of debt collection laws and regulations is a plus.Schedule:Monday - Friday (8:00 AM - 5:00 PM Pacific Time)In OfficeEducation:High school or equivalent (Preferred)As part of your contract, we ensure all legally mandated benefits are covered—because your well-being is our priority! Here's what you can count on:Health Insurance (EPS)Pension CoverageFamily Compensation Fund (CCF)Occupational Risk Insurance (ARL)Exclusive Perks That Go BeyondWe believe in giving more than just the basics. With us, you’ll enjoy:Premium Health Insurance (Prepagada)Life Insurance, starting from your 16th day with us.Flexible Work Setup options—Hybrid, On-site, or Remote. (This can change according to the role you are applying to)Access to the CloudStaff Dream Points Program.Exciting Growth Opportunities to fuel your career aspirationsCloudstaff : Build Your Career, AnywhereEstablished in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.Why Cloudstaff is the #1 Workplace?Award-winning Culture: We are committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognitionInvest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancementThrive as an Individual: We offer a strong work-life balance with versátil schedules, meaningful perks and a collaborative team environment.#J-18808-Ljbffr

📌 Customer Service Representative 2 - Debt Recovery Agency (Cundinamarca)
🏢 Cloudstaff
📍 Cundinamarca