Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we are helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we are helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title And SummarySr. Analyst, Learning & Development, Learning InfrastructureAt Mastercard, our Learning & Development (L&D;) organization plays a vital role in empowering our people to grow, lead, and thrive. From onboarding to skill development and leadership development, we support every stage of the employee journey with impactful learning experiences.We are seeking a Senior Analyst, Learning Infrastructure to serve as a hands-on, enablement resource that keeps L&D; running. Where the Manager, Learning Infrastructure partners with POI and P&C; Technology on strategy, this role makes it real day to day - administering our enterprise learning platforms, building the guidance that helps practitioners use them well, and acting as the first line of support when something breaks mid-delivery.This is a role for someone who genuinely enjoys making other people more capable. You will spend as much time helping colleagues become self-sufficient as you will in the admin console - and you should find both equally satisfying.RolePlatform AdministrationPartner with vendors and internal teams to execute tasks related to day-to-day maintenance and administration of Mastercard's L&D; ecosystem, including audience configuration, permissions, and system settingsSupport the Manager of L&D; Infrastructure and internal teams in testing, validating, and rolling out new platform capabilities, configurations,



and integrationsTool Enablement & DocumentationBuild and maintain lightweight, genuinely usable enablement assets - step-by-step guides, FAQs, decision trees, quick-reference materials, and short how-to videos - that reduce friction and answer questions before they are askedDeliver structured onboarding and refresher sessions for new tools and new capabilitiesKeep the enablement library current as platforms evolveEscalation & Troubleshooting SupportServe as first-line escalation for L&D; team on program/initiative configuration and data issues arising during delivery and evaluationDiagnose root causes and resolve issues directly where possible; escalate cleanly to theManager of L&D; Infrastructure and partners in HR technologyRun and maintain a clear intake and triage process so requests, access needs, and edge cases are handled predictably and nothing sits unownedIdentify recurring issues and suggest permanent fixes - a configuration change, a documented workaround, or an enablement asset - rather than resolving the same ticket repeatedlyFlag platform constraints early to L&D; team so initiatives are designed around these constrains, not discovered at deploymentReporting EnablementEnable the wider L&D; team and non-L&D; stakeholders to navigate and interpret available reporting independently, including training, documentation, and hands-on walkthroughsHighlight frequent requests that fall outside the self-serve layer, so People Analytics and HR technology teams can evaluate and prioritize for longer term improvement.All About You3+ years of experience in L&D;, learning operations, or people technology, with direct hands-on ownership of learning platform administrationDemonstrated experience in the day-to-day management of an enterprise-grade LMS - Workday Learning, Cornerstone, Docebo, or comparableProven track record of enabling and empowering users: you have built guides, run training, or supported a user community,



and you can point to people who became more self-sufficient because of your workStrong troubleshooting instincts - you diagnose methodically, resolve the root cause rather than the symptom, and document what you learnedAble to translate technical constraints and capabilities into plain language that non-technical practitioners can act onExperience in a large, matrixed organization where technology ownership is shared across functionsFamiliarity with HR/people data environments and governance requirements (PII, data access policies) A practitioner’s background in learning delivery - enough to understand what teams actually need from their tools, not just what the tools technically offerSkillsPlatform Administration: Configures and maintains enterprise learning environments accurately, consistently, and within established governanceEnablement & Documentation: Creates resources and sessions that people actually use, scaling expertise across the team rather than concentrating it in a single point of failureTroubleshooting & Resolution: Diagnoses issues methodically under time pressure, resolves what can be resolved, and escalates with clarity and context when it cannotTechnology Fluency: Maintains deep working knowledge of the L&D; tooling stack and applies it to guide how colleagues configure, launch, and maintain programsCommunication & Simplification: Translates platform capabilities, data definitions, and technical constraints into language practitioners can understand and act onService Orientation: Treats internal colleagues as customers - responsive, reliable, and focused on removing blockers before they escapeData & Reporting: Builds and maintains standardized reporting outputs and helps others interpret them independentlyContinuous Improvement: Spots recurring friction and converts it into a permanent fix, a documented standard, or an enablement assetCorporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.#J-18808-Ljbffr

📌 Sr. Analyst, Learning & Development, Learning Infrastructure (Cundinamarca)
🏢 Mastercard
📍 Cundinamarca