About IntouchCXIntouchCX is a integral leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.About IntouchCXIntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.About The JobWe are looking for a Senior IT Generalist who will be responsible for administering and managing regional technology activities. This person will also oversee the maintenance and repair of computer hardware and software in a break/fix environment.As Senior IT Generalist, You Will…Complete projects by coordinating resources and timetables with different IT stakeholders and non-IT departmentsWork collaboratively with different clients, team members and other stakeholders across the company to achieve desired resultsInterpret and validate technical issues, test solutions, follow-up and escalat when necessarySolve complex problems in a technical service-oriented environmentComprehend, capture and interpret basic information and work within a team in a fast-paced call center environmentWork hand in hand with the IT Site Supervisor and act as a primary back-up when necessaryInstall and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problemsEnsure workstations are functional (computer hardware peripherals/components)Troubleshoot/report specific line of business program issues (Logical Agent/LivePerson/third-party applications)Verify application results,



conduct system auditsBe accountable for tracking and organization of physical hardware and other IT assetsDevelop and manage organizational and IT standardsMaintain cleanliness and organization of the IT department and stationsEngage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all IT componentsInterpret service delivery key metrics to problem solveVerify application results by conducting system audits of technologies implementedPreserve assets by adhering to disaster recovery and backup procedures and information security and control structuresMaintain quality service by establishing and enforcing organization standardsProvide support for the entire IT department and company as neededAs Senior IT Generalist, You Have…Post-secondary or completion of post-secondary schooling preferredMinimum of 1-3 years of experience will be required, experience in the BPO industry will be an added advantageAdaptability to learn a variety of software programsStrong analytical and problem-solving skillsThe ability to multitask and self-manage your work day is crucialThe ability to work in a fast paced and time sensitive environmentThe ability to lift 50LBsExcellent time and project management skillsFluent English language skills with the ability to communicate with customer relations & presentation skillsThe ability to work flexible hours, including weekends and Public Holidays if required, with an ‘on-standby’ basis during critical business periodsIntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to for review and validation.#J-18808-Ljbffr

📌 Senior It Generalist (Cundinamarca)
🏢 IntouchCX
📍 Cundinamarca