Medellín / Bogota, Colombia | Full-time | Hybrid
About Dunnhumby
dunnhumby is the general leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.
About The Role
We're looking for a Shopper Insights Client Consultant to join our dunnhumby business in either our Medellín or Bogota office. This role sits within our Managed Analytics Services team, helping suppliers maximise the value they receive from dunnhumby products and services through onboarding, adoption, supporting strategic growth initiatives while driving consistency, operational efficiency, and service excellence.
The role is responsible for managing supplier relationships, delivering onboarding and adoption programs, and supporting strategic growth initiatives while driving consistency,



operational efficiency, and service excellence.
What You'll Be Doing
- Deliver onboarding, training, adoption and engagement programmes for an assigned portfolio of suppliers.
- Facilitate webinars, office hours, virtual training sessions and structured support activities that drive customer success.
- Build strong relationships across supplier, retailer, product, consulting and commercial stakeholder groups.
- Analyse usage data, adoption metrics, operational KPIs and customer feedback to identify improvement opportunities and recommendations.
- Support retailer onboarding, proof of concept activities, new business initiatives and go-to-market programmes across the our clients.
- Deliver Foundations Services for an assigned portfolio of suppliers, ensuring high-quality service delivery and SLA compliance.

What We're Looking For
- Experience identifying and implementing process improvements, automation opp

📌 Shopper Insights Client Lead (Medellín)
🏢 dunnhumby
📍 Medellín