Coforge is seeking a Senior Application Support Specialist to provide remote, 24/7 SaaS support for Colombian-based operations. The role requires 3+ years in customer or technical support for B2B SaaS products, strong English communication, and experience with Zendesk/Intercom.
You will work in a distributed team, handling incidents and improving customer experience. You will resolve issues in a fully remote environment, coordinate with Product and Engineering teams, and contribute to knowledge
📌 Senior SaaS Support Specialist (Colombia)
🏢 Encora
📍 Colombia
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