Patient Care Communications Specialist
Practice Type: Chiropractic / Healthcare Clinic
Hours: 30-35 hours per week initially, with possible schedule variation based on clinic coverage needs
Rate: $5-$6.50/hour with performance-based increase after 6 months
Schedule Requirement: Must be adaptable with assigned shift and willing to work Saturdays
Position Overview
We are looking for a polished, reliable, and patient-focused Patient Care Communications Specialist to support a growing chiropractic clinic.
This role serves as the voice of the practice and will be the first point of contact for current and prospective patients. The ideal candidate must create a warm, calm, professional, and trustworthy experience across phone, text, voicemail, email, and scheduling workflows.
This is a high-volume communication role focused on patient calls, scheduling, follow-up, and retention. The candidate must be organized, emotionally aware, detail-oriented, and able to handle patient concerns with empathy and sound judgment.
Key Responsibilities




Answer high-volume inbound patient calls professionally and promptly.
Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.
Schedule new patient appointments and collect complete intake information. Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice.
Prioritize new patient inquiries and referral opportunities before routine rescheduling requests.
Conduct follow-up and reactivation outreach for inactive or lapsed patients. Help convert patient inquiries into booked appointments.
Maintain accurate patient records, scheduling notes, and communication documentation.
Coordinate with in-office staff to keep the provider schedule full and organized.
De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations.
Know when to listen, gather details, offer a callback, and avoid overwhelming the patient with unne

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