We’re Hiring: Customer Service Representative 2 - Debt Recovery Agency
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered
We are currently on the lookout for a Customer Service Representative 2 - Debt Recovery Agency to join our team at Cloudstaff, the #1 workplace everywhere
Role
Customer Service Representative 2 - Debt Recovery Agency
Work Arrangement
Work from Office
Schedule
Night Shift
Key Responsibilities
- Handle inbound and outbound calls with clients enrolled in our debt resolution program.
- Provide accurate and timely updates regarding clients’ programs and account status.
- Make outbound calls to resolve customer service tasks and follow up on outstanding requests.
- Assist clients with scheduling and rescheduling payments.
- Obtain client approvals for settlement agreements.
- Respond promptly and professionally to service voicemails, emails, and text messages.
- Address client questions and concerns with empathy and professionalism.
- Accurately document all client interactions,
updates, and actions taken in the CRM.
- Update client accounts as needed.
- Collaborate with team members and other departments to resolve client requests efficiently.
- Follow all company policies, regulatory requirements, quality standards, and established performance expectations.
- Participate in ongoing training to remain informed about industry requirements and company procedures.
Qualifications and requirements:
- Minimum of three years of customer service experience handling both inbound and outbound calls for a U.S.-based company.
- Fluency in English is required.
- Typing speed of at least 40+ words per minute.
- Excellent verbal and written communication skills.
- Strong customer service, problem-solving, and organizational skills.
- Ability to multitask and remain professional in a fast-paced environment.
- Empathetic and patient when assisting clients with sensitive financial matters.
-