Zenit Corp is seeking an experienced Head of Customer Support to own operations across two DTC brands. You will supervise AI agents, define scope, escalation criteria, and maintain brand-specific policies with a focus on empathetic customer care.
Responsibilities include handling complex disputes, managing refunds and replacements end‑to‑end, overseeing AI quality, and driving knowledge base improvements. This role offers strategic exposure and opportunities to grow in customer experience
📌 Director of AI-Driven Customer Support (Colombia)
🏢 Zenit
📍 Colombia
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