CX Associate - German (Voice)Department: Boutique SalesEmployment Type: FreelanceLocation: LatAm - ColombiaCompensation: $8.00 / hourDescriptionAs a CX Associate, you are the heartbeat of a customer-centric mission. You will work alongside a high-performing team to deliver a "best-in-class" experience for German-speaking customers, ensuring every interaction with the brand is seamless, empathetic, and efficient.This is more than a support role; you will act as a vitalbridge between the customers and the clinical team. For a high-performer who embodies "customer-obsessed" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities.Key ResponsibilitiesYou’ll work under the close guidance of your CX Lead to help provide outstanding support to customers.Answering client's inquiries through phone,
email and chatAddressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.Tracking Shipments and backend shipping inquiriesGeneral ResearchUpdating addresses and client informationSkills, Knowledge and ExpertiseHard/Technical SkillsLanguage: Must be fluent in German and English and can convey key conversational points concisely.Shift Timing:Availability to work weekends or having split-offsSoft SkillsComplexity: Highly organized and can complete multiple projects concurrently. You can surf between internal workflows and customer conversations without missing a beat.Mindset: Can calmly handle uncertainty and rapidly changing situations.Learning: Resourceful and quick to learn. You regularly teach yourself the skills you need from scratch.Benefits100% work-from-home setupHands-on supportTraining opportunities#J-18808-Ljbffr