About the RoleWe're looking for a Collections Officer to recover overdue accounts for our U.S.-based customers. This is a phone-first role: you'll own a portfolio of delinquent accounts and work them until they're resolved, which means staying composed and persistent when customers delay, deflect, or push back. We're hiring how you handle the call, not how many years you've been doing it. If your collections experience is recent or limited.What You'll DoManage a portfolio of delinquent/overdue accounts.Make outbound calls and send emails to follow up on outstanding payments.Handle customer objections and payment delays professionally.Negotiate payment arrangements and follow up consistently on payment commitments.Maintain accurate records and next steps.Work toward daily and weekly collections targets and KPIsRequirementsSome hands-on experience actively working overdue accounts — calling or contacting customers who owe money, handling objections,



or negotiating payment arrangements. A few months counts. We're not screening on years.Strong spoken and written English.Comfortable with high-volume outbound calls.Clear, direct, and concise communicator.Firm, persistent, and professional.Strong follow-through and accountability.Comfortable working with targets and performance metricsThis Role Is Not a Fit If:Your work has been reconciliation, posting, invoicing, or data entry, with no direct contact chasing customers for paymentYou've handled inbound payment support or customer retention rather than pursuing overdue accountsBenefits$1,300-$1,600/month, depending on relevant experience and demonstrated collections expertiseLATAM-based candidates onlyFully remote#J-18808-Ljbffr

📌 Collections Officer (Colombia)
🏢 Smart Apartment Data
📍 Colombia