Connect Clients to Trusted Representation in Property Claims Legal ServicesEvery well-prepared claim begins with someone who listens carefully and captures what matters. The Property Claims Onboarding Specialist helps clients navigate their first steps toward legal representation while preparing complete, accurate case files. Develop valuable expertise, contribute to meaningful client outcomes, and pursue a long-term international career with Emapta alongside top 1% talent in a supportive, performance-focused legal environment.SnapshotEmployment Type: Indefinite-term type contractShift: Versátil Shift : 9:00 AM-6:00 PM/2:00 PM-12:00 AM, Consecutive days off5 days work week20 vacation days in totalFully-customized Emapta laptop and peripheralsDirect exposure to our clientsDiverse and supportive work environmentUnlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.Com/training-calendar/)Qualifications1-3 years of relevant experienceExcellent spoken English with clear pronunciation and strong verbal communication skillsSpanish and English bilingual proficiency strongly preferredProfessional phone presence with the ability to communicate confidently, empathetically, and energeticallyComfort spending a significant portion of the workday speaking with clients by phoneStrong listening and interviewing skills, including the ability to ask effective follow-up questions and organize a client's storyKeen attention to detail with the ability to identify missing or inconsistent informationExcellent written communication and documentation skillsAbility to work efficiently in a fast-paced, high-volume environmentEffective organizational and time-management skills for managing multiple newly signed clients and competing prioritiesExperience with CRM, case management, or similar software preferredBackground in property insurance, legal intake, claims, customer service,



or client onboarding preferredCapacity to learn state-specific procedures and requirements across multiple jurisdictionsDiscretion and professionalism when handling confidential and sensitive client informationDependability in completing assigned tasks and meeting commitmentsResponsibilitiesReceive live transfers from Intake/Sales Representatives immediately after new Property & Casualty clients sign with the firm.Welcome newly signed clients and provide a professional, energetic, and confident transition from Sales to the next stage of their case.Conduct comprehensive onboarding calls to obtain the complete story surrounding each client's property loss.Ask appropriate follow‑up questions to clarify the loss, property damage, claim status, supporting evidence, and required next steps.Obtain and verify accurate client contact, property, mortgage, insurance carrier, policy, and claim information.Collect relevant documents and supporting evidence, including available photographs, videos, insurance correspondence, coverage letters, estimates, invoices, reports, and policy documents.Report new property insurance claims to the appropriate insurance carrier when required.Communicate with insurance carriers and mortgage companies to obtain or verify claim and policy information when necessary.Review signed representation agreements to ensure they are complete, correctly executed, and consistent with each client's case.Identify missing, incomplete, or inconsistent information and resolve outstanding onboarding items before transferring cases to Legal.Document each client's story and all relevant claim information accurately in the firm's case management system.Prepare clear, organized, and sufficiently detailed case notes so attorneys and legal team members can understand the case without prior client interaction.Complete all required onboarding fields, questionnaires, documentation,



and internal workflows.Draft and process required Letters of Representation and other initial claim documentation.Assign the appropriate attorney and legal team once onboarding is complete and the file is ready for legal handling.Ensure a smooth and complete handoff from Intake/Sales to Legal.Maintain familiarity with the firm's Property & Casualty procedures and state‑specific requirements for Florida, Georgia, North Carolina, Texas, and Colorado.Perform additional duties as necessary to support Intake, Sales, Claims Processing, and Legal operations.What Success Looks LikeEnsure every newly signed client reaches the legal team with a complete, accurate, and understandable file.Enable the assigned attorney to clearly understand what happened, what was damaged, the insurance claim's progress, the supporting evidence, and the required next steps.Resolve onboarding gaps before transferring the case to Legal.About the ClientOur client has earned its standing by helping policyholders challenge insurance decisions and pursue substantial financial recoveries. A considerable body of casework underpins its approach, pairing detailed evidence review with persistent representation from initial assessment through resolution. The firm brings together experienced attorneys and dedicated support teams to make complex claims understandable and actionable. Its substantial caseload creates opportunities for professionals to develop specialized expertise within a legal practice built around protecting property owners and pursuing fair compensation for losses.Join the Top 1% Talent. A Better Career. A Better Life.Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state‑of‑the‑art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,200 clients worldwide and a team of more than 12,000 talented professionals, Emapta continues to set new standards in the industry.#J-18808-Ljbffr

📌 Client Onboarding Specialist (Legal) (Cundinamarca)
🏢 Emapta Global
📍 Cundinamarca