We are a multinational company that works in the telecommunications sector or BPO focused on customer service currently in constant growth in Colombia. We want you to be part of this great team.Contract: Full-time, indefinite termSalary Range: 3´100.000 COPPurpose of the RoleThe purpose of this role is to maintain an optimal staffing system through live control, adequate planning and historical follow upKey ResponsibilitiesGenerating and publishing reports: - Hourly/Daily/MonthlyCreating reports and template as per process requirementCommunication and coordination with end-user clients on daily basisDesigning and establishing new MI reporting modulesMeeting SLAs and TAT of MI reportingGuaranteeing Interval staffing compliance through real time and trend analysisControlling scheduling and AdherenceRequirementsKnowledge of MS Office and spreadsheetExperience in automation in MS-Excel ReportsStrong verbal and written communication skills.Experience with MS Access, IEX, would be an added advantageAdaptable to rotating shiftsCapability to work diligently under pressing deadlines and changing environmentsAttention to Details and Sense of urgencyNumeric and Abstract mindset for logic solvingAbout ATAINATAIN is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.Established in 1998, with 100% focused on the Travel industry,



we have more than 70 marquee customers globally. ATAIN serves 4 in top 5 Airlines, 4 out of Top 5 Travel Companies, 4 out of Top 5 Hospitality companies. We provide digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including Reservations and Sales, Customer Service, IROPS Management, Baggage Helpdesk, Crew Helpdesk, Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services.ATAIN employs more than 11‚000 travel experts globally with 100% focus on travel domain, providing services to Airlines, Travel Management Companies, Online Travel Agencies, Travel Technology Companies, Hotels, Railways, Airports, Cruises, Car Rental and Logistics. ATAIN is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.ATAIN provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.#J-18808-Ljbffr

📌 Wfm Real Time Analyst (Medellín)
🏢 Atain
📍 Medellín