Vantage Shared Services Center delivers high-quality services for Finance and Accounting. In Bogotá we are opening a new SSC with the aim of serving Latin America and North America in several processes.As a member of the Credit and Collections team, you will provide professional and customer-focused support while contributing to the optimization of Vantage’s cash flow and working capital.You will be responsible for managing collection activities across assigned customer portfolios, conducting creditworthiness assessments, and supporting credit risk management. Your key responsibilities will also include processing and applying customer payments, managing cash receipts, and performing customer invoicing activities.Position ScopeThe position will be located in Colombia with a integral responsibility.Essential Duties and ResponsibilitiesHandle complex Customer Portfolio with high impact in the businessReview financial statements, customer´s commercial profile, sales forecast and establish credit limitsPerform annual credit limit review for existing customersProcess and apply customer payments accurately and timely, including the investigation and resolution of unapplied cash, short payments, and payment discrepancies.Generate, validate, and submit customer invoices through the appropriate channels, ensuring accuracy and compliance with established billing SLAs.Manage customer disputes and deductions from identification through resolution, coordinating with Sales, Customer Service, and other internal teams as needed.Manage customer relationships,



which include problem resolution and root cause analysis, identifying and proposing solutions to area managers.Manage the relationship with customer service and other stakeholders in the businessIdentify improvement opportunities and support their implementationProvide insight into the calculation of the required provision for uncollectable balancesSupport Manager in reporting area KPIsSupply & Product AvailabilitySupport execution of regional supply strategies established by the Regional Product Management Leader.Coordinate day-to-day product availability, lead-time, MOQ and sourcing requirements associated with customer opportunities.Work with Supply Chain and Procurement to troubleshoot specific product and order requirements.Maintain visibility to inventory and supply considerations that may require portfolio action.Cross-Functional Product Management ExecutionServe as a central point of coordination for day-to-day Product Management requirements across Sales, Customer Service, Supply Chain, Procurement, Technical and Regulatory.Ensure Product Management decisions are translated into clear actions and completed across functions.Troubleshoot product-level issues impacting customers,



opportunities or orders.Maintain visibility to open actions and drive them through resolution.Education & ExperienceEducationBachelor’s degree in finance, Economics, Accounting, or similar fieldsFluency in English (at least B2)Power BI proficiency and Data Analysis is a plusExperience2 or more years of experience in customer-facing roles, preferably in credit/collections/cash application and 1 to 3 years relevant work experience in the accounting / business area.Knowledge, Skills, & TalentsKnowledge of basic accounting principles and good knowledge of credit and collections processesAbility to effectively navigate and work across multiple ERP systems, adapting to different system functionalities, processes, and workflows.Ability to efficiently manage a high volume of transactional activities while maintaining accuracy, attention to detail, and compliance with established deadlines and SLAs.Ability to identify problems & find appropriate solutionsAbility to follow procedures and guidelines to successfully maintain a standard requiredExcellent oral, written, and presentation skills with the ability to deal tactfully, confidently, and ethically with both internal and external customersComputer literate and previous experience with Microsoft Excel, Outlook, and Power Point is essentialThis role is target-driven, and the candidate must have the ability to work independently, with initiative, self-motivation, discipline and high standard of work ethic#J-18808-Ljbffr

📌 Credit & Collections Specialist (Cundinamarca)
🏢 Vantage Specialty Chemicals
📍 Cundinamarca