Are you a strategic, consultative professional with an architecture background and a passion for building lasting client relationships? Do you thrive in fast-paced, remote environments where you get to be both a trusted advisor and a growth driver?
We’re looking for a talented Account Manager to join our Customer Success team, owning the strategic and commercial relationship with a portfolio of U.S.-based architecture and AEC clients. You should be available to work U.S. business hours for this full-time opportunity.
BetterPros unlocks human potential by offering competitive compensation, flexibility, constant learning and growth, and the opportunity to work anywhere you want with one of our +130 active clients across the United States.
What you will do:
- Manage the commercial and operational relationship with a portfolio of assigned client accounts.
- Lead Kick-Off meetings for new clients and new roles within existing accounts.
- Run periodic catch-up meetings with clients to review performance, analyze hours, and gather feedback.
- Prepare and lead Quarterly Business Reviews (QBRs) alongside leadership, including consolidated performance and financial reports.
- Identify and drive cross-selling and upselling opportunities, including new profiles, expanded services, and workload increases.
- Define monthly billable-hours forecasts and conduct ongoing account health reviews, monitoring workload deviations and defining corrective actions proactively.
- Create and manage candidate search tickets, collaborating closely with Recruiting through shortlist, interviews, and selection.
- Lead or co-lead the resolution of client and professional issues, mediating conflicts as needed.
- Maintain accurate, up-to-date records of all client interactions and account developments in HubSpot.
What you'll need to know:
- A bachelor’s degree in Architecture or a closely related AEC discipline, with hands-on project experience.
- Prior experience working for U.S.-based AEC companies