Customer Operations Specialist
Description -
HP is ranked among the Top Companies to work. Among the recognitions include, One of the World’s Most Attractive Employers by Universum Integral, One of the Top Companies for Women Technologists by Anita Borg Institute, One of the Top 10 Fortune 500 Companies Millennials are most excited to work for by SurveyMonkey, and Working Mother 100 Best Companies for 27 years. Furthermore, HP has received two consecutive Diversity Leader Awards from Profiles in Diversity Journal. HP was also awarded the Gold Medal by World Environment Center for International Corporate Achievement in Sustainable Development.

Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts.



Exercises independent judgment within defined parameters.

Responsibilities:
• Acts as a first point of contact for regular, on- going customer accounts on daily operational matters.
• Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs).
• Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.

Education and Experience Required:
• First level university degree or equivalent experience.
• Typically 0-2 years of related experience (e.g., supply chain, customer service, procurement, financial management).

Knowledge and Skills:
• Good communication skills with ability to convey low to medium impact messages clearly (verbal, written and presentation) to internal and external peers. Mastery in Engli

📌 Customer Operations Specialist (Bogotá)
🏢 Hp
📍 Bogotá