Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a versátil, supportive environment where your well-being is prioritized and your potential can thrive.

The Role
Are you ready to take your leadership skills to the next level and make a significant impact through technological innovation and service delivery excellence? As a Squad Leader, you will direct a team of highly skilled infrastructure engineers, entrusted with managing critical client operations, service layers, and pioneering initiatives that chart the future of Kyndryl.
Your role extends beyond traditional leadership. You will be the go-to technical leader in your domain—guiding, motivating, and providing hands-on technical support to your squad.



You will oversee operational shifts, guarantee strict SLA compliance for client platforms, and collaborate closely with cross-functional teams to ensure seamless and effective day-to-day operations.
Key Responsibilities
• Squad Leadership & Technical Guidance: Direct, motivate, and mentor a team of engineers, providing hands-on technical support and fostering a collaborative, high-performance work environment.
• Operational & SLA Management: Oversee client operational shifts, manage service layers, and ensure strict compliance with Service Level Agreements (SLAs) to guarantee high availability and operational effectiveness.
• Incident Escalation & Operational Continuity: Serve as the primary escalation point for complex technical issues, ensuring rapid resolution and platform stability across client environments.
• Agile Delivery & Process Optimization: Run Agile ceremonies, manage backlogs,

📌 Fusion Squad Lead (Guaduas)
🏢 Kyndryl
📍 Guaduas