Job Summary

The Sr. OC Analyst is responsible for administrating and supporting client’s operating system environments according to best practices, ensuring high levels of system availability and performance.

Responsibilities

• Provide L1/L2 troubleshooting for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks.

• Manage alerts for Microsoft Windows Server OS services such as DHCP, DNS, AD, and CA.

• Respond to events to ensure the highest level of system and infrastructure availability.

• Collaborate with client application teams to resolve operating system, availability, and performance-related issues.

• Monitor security, backup, and redundancy systems according to predefined standards.

• Work closely with and support the IT Service Desk, Engineering team, and vendors to expedite issue resolution.

• Regularly review logs of events based on organization/client requirements.

• Properly administer assigned tickets, including documentation, updates, and managing ticket performance.





• Identify opportunities for alert reduction and automation.

• Recognize alert patterns and suggest solutions.

Skills and Experience

Experience:

• Experience with the basic administration of Windows servers, including a fundamental understanding of networking infrastructure.

• Demonstrated familiarity of Active Directory.

• Work experience in Computer Science. (Nice to Have)

• 2+ years of work experience in a related field preferred. (Nice to Have)

Education:

• A high school diploma is a prerequisite for this position.

• A bachelor's degree in Computer Science, Engineering, IT, or equivalent work experience. (Nice to Have)

Technical Competencies:

• Basic knowledge of the ITIL framework.

• Basic knowledge of Active Directory services.

• Knowledge of Linux Operating Systems (Nice to Have).

• Knowledge of or training in Cisco CCNA.

• Cisco CCNA Certification (Nice to Have).

• Knowledge of disaster recove

📌 Senior OC Analyst (Bogotá)
🏢 Auxis
📍 Bogotá