As a Bilingual Technical Support Engineer, you will be the vital link between our clients and our technical solutions, providing exceptional customer service while solving complex technical issues. You'll work in a dynamic environment where your bilingual skills and technical expertise will be highly valued.
In this role you will play a key role in:
• Providing first and second-level technical support to clients in both English and Spanish, troubleshooting hardware, software, and network issues
• Documenting support activities, maintaining detailed records of issues and resolutions in our ticketing system
• Collaborating with cross-functional teams to escalate and resolve complex technical problems
• Identifying recurring issues and contributing to the development of knowledge base articles and support documentation
• Maintaining and improving customer satisfaction through professional, timely, and effective communication
Your profile
• 1-4 years of experience in a technical support role preferred (entry-level candidates with strong technical aptitude are also encouraged to apply or internship experience is valid)
• Advanced professional English language skills, with fluency in both written and verbal communication
• Technical knowledge in networking, hardware, and software troubleshooting
• Customer-oriented mindset with strong problem-solving abilities
• Availability to hybrid model in Bogota (2 or 3 days per week) M-F
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What you'll love about working here
• Empowering environment: Autonomy and Goal setting are among the top scores with 8.4+ ratings in our monthly employee feedback Pulse.
• Continuous feedback: We take human-centric approach to foster growth and performance. Our performance management tool GetSuccess enables continuous feedback, quarterly check-ins with managers, and ongoing performance discussions.
• Free access to learning platforms: Free access for all to world-class learning assets and curated progr
📌 Customer Licensing support (Bogotá)
🏢 Capgemini
📍 Bogotá
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