}We are looking for a customer-focused professional to support on-site customer relationships, project coordination, and service delivery. This role involves coordinating technical teams, tracking service issues, and ensuring effective communication and timely resolution of customer needs.
Key Responsibilities• Represent the company on-site and support daily customer interactions.
• Coordinate customer installations, project schedules, documentation, and follow-ups.
• Monitor trouble tickets, network health, incidents, escalations, and SLA compliance.
• Collaborate with general teams across Sales, Engineering, Operations, and Service Management.
• Identify customer needs and potential business opportunities.
• Prepare status reports, meeting minutes, service reviews, and QBR materials.
Requirements• Experience in customer engagement, project coordination, or service delivery.
• Strong communication, organizational, and problem-solving skills.
• Familiarity with ticket management, project tracking, and SLA monitoring.
• Ability to coordinate cross-functional teams and manage multiple priorities.
• Willingness to work on-site and accommodate different time zones when required.