Company: U.S.-Based Property Management Company
Location: Colombia (Remote)
Industry: Property Management / Real Estate
Job Description:
We are seeking a highly organized, proactive, and detail-oriented Maintenance Coordinator to join our growing property management team.
The adecuado candidate will have strong communication, organizational, and problem-solving skills and can manage multiple maintenance requests while coordinating effectively with vendors, contractors, and property managers.
In this role, you will oversee daily maintenance coordination across our residential property portfolio, ensuring maintenance requests are handled promptly, repairs are completed efficiently, and residents receive excellent service.
Key Responsibilities:
Maintenance Requests & Work Order Management
• Receive, review, and process maintenance requests submitted by residents and property managers.
• Create, assign, track, and update maintenance work orders.
• Prioritize maintenance requests based on urgency and property needs.
• Monitor outstanding work orders and ensure timely completion.
• Follow up on pending repairs and escalate delays or unresolved issues when necessary.
Vendor & Contractor Coordination
• Communicate with vendors, contractors, and maintenance technicians to schedule repairs and services.
• Coordinate appointments and ensure timely access to properties.
• Follow up with vendors regarding work progress, completion timelines, and outstanding repairs.
• Assist with obtaining estimates and coordinating repair approvals.
• Maintain effective communication with service providers to ensure quality and timely service.
Communication & Customer Service
• Serve as a point of contact between residents, property managers, and maintenance vendors.
• Provide regular updates regarding maintenance requests and repair timelines.
• Respond professionally and promptly to maintenance-related inquiries.
• Help resolve maintenance con