En Kyndryl, ejecutamos y reimaginamos los sistemas tecnológicos esenciales que generan ventajas para las empresas líderes del mundo. Estamos en el corazón del progreso; con experiencia comprobada y un flujo continuo de información impulsada por inteligencia artificial, lo que permite tomar decisiones más inteligentes, una innovación más rápida y una ventaja competitiva duradera. Para nuestra gente, los Kyndryls, eso significa realizar un trabajo con un propósito que impulsa el progreso humano. Únete a nosotros y experimenta un entorno adaptable y de apoyo en el que tu bienestar es prioritario y tu potencial puede florecer.

Función

Are you ready to take your leadership skills to the next level and make a significant impact through technological innovation and service delivery excellence? As a Squad Leader, you will direct a team of highly skilled infrastructure engineers, entrusted with managing critical client operations, service layers, and pioneering initiatives that chart the future of Kyndryl.
Your role extends beyond traditional leadership.



You will be the go-to technical leader in your domain—guiding, motivating, and providing hands-on technical support to your squad. You will oversee operational shifts, guarantee strict SLA compliance for client platforms, and collaborate closely with cross-functional teams to ensure seamless and effective day-to-day operations.

Key Responsibilities:

• Squad Leadership & Technical Guidance: Direct, motivate, and mentor a team of engineers, providing hands-on technical support and fostering a collaborative, high-performance work environment.
• Operational & SLA Management: Oversee client operational shifts, manage service layers, and ensure strict compliance with Service Level Agreements (SLAs) to guarantee high availability and operational effectiveness.
• Incident Escalation & Operational Continuity: Serve as the primary escalation point for complex technical issues, ensuring rapid resolution and platform stability across

📌 Fusion Squad Lead (Bogotá)
🏢 Kyndryl
📍 Bogotá