Job Description

As a Senior Production Support Data Engineer, you will be responsible for supporting and maintaining critical data platforms and production environments. This is a long-term L2/L3 support role requiring strong analytical and troubleshooting skills to investigate, resolve, and prevent data-related incidents in cloud-based environments. You will work closely with engineering, infrastructure, and business teams to ensure the reliability, stability, and performance of data systems running on AWS.

Qualifications

Skills & Experience

• 5+ years of experience in Data Engineering and Production Support roles.
• Strong hands-on experience writing and optimizing complex SQL queries.
• Experience supporting and operating AWS-based data platforms and services.
• Strong knowledge of Amazon Aurora, including performance tuning and troubleshooting.
• Experience investigating and resolving production issues within data ecosystems.
• Hands-on experience with Python for scripting, automation, and operational support activities.




• Ability to perform root cause analysis and drive issue resolution independently.
• Strong communication, stakeholder management, and coordination skills.

Set Yourself Apart With

• Experience supporting Amazon DocumentDB environments.
• Exposure to AWS monitoring and observability tools such as CloudWatch.
• Experience with incident management, problem management, and ITIL-based support processes.
• Knowledge of data pipelines, ETL workflows, and batch processing systems.
• Experience building operational automation solutions to reduce manual support effort.
• Ability to identify recurring issues and proactively implement improvements to system reliability.

Additional Information

• An inclusive workplace that promotes diversity and collaboration.
• Access to ongoing learning and development opportunities.
• Competitive compensation and benefits package.
• Flexibility to support work-life balance.
• Comprehensive health benefits for you

📌 Senior/Production Support Data Engineer (Bogotá)
🏢 Publicis Sapient
📍 Bogotá