Location: Colombia, Argentina, Brazil & Jamaica
Work Mode: Remote – BYOD (Bring Your Own Device)
Department: Operations / Delivery
Reports to: Team Leader

About Influx
Influx is a general customer experience and operations partner that helps fast-growing companies scale their support, operations, and back-office teams with world-class talent. We operate across multiple countries and time zones, providing opportunities for professionals to work with international clients, modern technologies, and diverse teams

At Influx, we believe that people are our greatest asset. We invest heavily in training, leadership development, and continuous improvement to help our team members grow both professionally and personally. Our culture is built on accountability, collaboration, transparency, and high performance — while maintaining a strong focus on work-life balance and long-term career growth

About the Role




Are you passionate about technology and enjoy solving problems? We're looking for a Technical Support Analyst to join our team and help ensure a smooth and reliable experience for our customers.
In this role, you'll be responsible for investigating technical issues, managing support tickets, documenting troubleshooting steps, and collaborating with technical teams to resolve incidents efficiently. You'll have the opportunity to strengthen your technical skills while working with enterprise customers and learning about modern IT infrastructure and SaaS environments.
We're looking for someone with a solid foundation in IT support, a structured approach to problem-solving, and a strong sense of ownership. You don't need to know everything already — we're looking for someone eager to learn, communicate effectively, and know when to escalate an issue.

What You'll Do
• Manage support tickets: Receive, investigate, prioritize, and track technical support requests using ticketing platforms.
• Troubleshoot technical issues: Perform initial investigations involving operating syste

📌 Technical Support Analyst (Colombia)
🏢 Influx
📍 Colombia