Responsible for managing, controlling, and executing both administrative and operational processes within assigned accounts. This role focuses on building and maintaining strong client relationships through effective operational management and highperforming teams. The position is accountable for account retention, workforce stability, operational performance, and ensuring the successful execution of processes by the employees under their supervision.
Key Responsibilities
Client Relationship Management
Maintain open and consistent communication with clients regarding the operation under management, following established followup protocols.
Strengthen commercial relationships through timely and effective management of assigned talent.
Serve as the primary point of contact for client concerns, operational updates, and escalations.
Team Leadership Talent Management
Participate in the recruitment and selection process for team members, ensuring candidates align with both company and client values, as well as the required competencies for the role.
Lead, coach, and develop employees to foster engagement, productivity, and professional growth.
Address employee concerns and provide timely support regarding payroll, onboarding, Human Resources, IT, employee wellness, and other operational support areas.
Performance Operations Management
Supervise and monitor team performance to ensure achievement and maintenance of established KPIs and operational objectives.
Drive accountability and promote a culture of continuous improvement within the team.
Ensure operational efficiency while maintaining service quality standards.
Process Documentation Knowledge Management
Review and oversee the documentation of employee tasks and procedures using SOP Standard Operating Procedure formats.




Share documented processes with clients to ensure business continuity and reduce position risk caused by employee turnover.
Reporting Administrative Oversight
Report employeerelated updates and operational changes accurately and promptly to support billing and client invoicing processes.
Maintain accurate operational records and ensure compliance with company procedures.
Continuous Improvement
Analyze operational data and performance indicators to identify opportunities for process optimization.
Propose and implement improvements that add value to both clients and employees.
Utilize datadriven decisionmaking to enhance operational effectiveness and customer satisfaction.
Qualifications
Experience
Minimum of 1 years of experience leading teams in an operational, clientfacing, or workforce management environment.
Proven experience managing employee performance and driving operational results.
Experience handling client relationships, stakeholder management, and issue escalation is highly preferred.
Technical Skills
Advanced or intermediate proficiency in Microsoft Excel.
Experience with Power BI and data analysis tools.
Proficiency in Microsoft Office Suite.
Experience using CRM platforms and ticketing systems.
Soft Skills
Strong leadership and people management skills.
Excellent verbal and written communication.
Clientfocused mindset with strong relationshipbuilding abilities.
Problemsolving and analytical thinking.
Organizational and timemanagement skills.
Ability to manage multiple priorities in a fastpaced environment.
Conflict resolution and decisionmaking capabilities.
Adaptability and continuous improvement mindset.
Bolsa de trabajo Colombia ofrecemos puesto de Operations Supervisor para el sector de CallCenter Telemercadeo en la empresa SOLVO S.A.S de Barranquilla. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Operations Supervisor (Barranquilla)
🏢 Solvo
📍 Barranquilla