Job OverviewWe are looking for a customer-focused, bilingual professional to join an on-site customer service team in Barranquilla. In this role, you will assist customers of an online clothing retailer with product inquiries, orders, sizing, returns, exchanges, and website-related issues.The adecuado candidate communicates confidently in both English and Spanish, enjoys helping people, and can navigate online systems efficiently while providing accurate, friendly, and solution-oriented support.Key ResponsibilitiesHandle inbound customer inquiries through phone, email, and chat.Assist customers with product information, sizing, availability, and order-related questions.Help resolve website navigation, checkout, tracking, return, and exchange issues.Investigate customer concerns and provide clear, practical solutions.Maintain accurate customer and interaction records.Escalate complex issues appropriately while maintaining a positive customer experience.What We're Looking ForWe want someone who can do more than simply answer questions. You should be able to understand customer concerns, communicate clearly in both languages, navigate digital tools confidently,



and take ownership of finding the right solution.Compensation$230 USD per weekPaid weekly in arrearsIndependent ContractPaid trainingHiring ProcessOur process includes:Resume ReviewPre-Screen QuestionnaireOne-Way Video InterviewLive InterviewsImportantEnglish resumes are required.Strong English communication skills are essential.Completion of the One-Way Video Interview is mandatory. Applications without a completed video interview will not be considered.RequirementsPrevious customer service experience, preferably in a call center, e-commerce, retail, or technical support environment.Strong English and Spanish communication skills, both written and verbal.Excellent computer navigation skills and the ability to learn new systems quickly.Strong problem-solving skills, attention to detail, and a customer-first mindset.Ability to manage multiple inquiries while maintaining accuracy and professionalism.Willingness and ability to work full-time on-site in Barranquilla, Colombia.Availability to work the assigned schedule, which may include weekends.Preferred QualificationsExperience supporting online shoppers or handling e-commerce orders.Familiarity with order management systems, customer service platforms, or CRM tools.Experience troubleshooting basic website, checkout, or account-related issues.#J-18808-Ljbffr

📌 Bilingual Customer Service Representative (English/Spanish) (Polonuevo)
🏢 Resolv Global
📍 Polonuevo