About the clientOur client is a global SaaS company building field service management software for trades and service businesses, with teams across Australia and New Zealand, the United Kingdom and Europe, and the Americas.
About the roleThe Global HR Operations Coordinator supports how the company rolls out and improves its integral HR initiatives. You will handle day-to-day administration across the employee lifecycle, keep HR data accurate and audit-ready, and help build processes that are simple, compliant and consistent across regions. You will report to the Global Director of HR Operations and Systems. The role suits someone organized and service-minded who enjoys working across time zones, cultures and teams.
What you'll doHR operations and employee lifecycle
- Help design, implement and improve people practices, policies and procedures that meet local and global requirements.
- Coordinate onboarding, transfers, job changes and offboarding across countries, including right-to-work and background checks and new-starter setup with IT, Facilities and Finance.
- Prepare global HR documents such as offer letters, job change letters, employment verifications and visa support letters.
- Build streamlined, scalable global processes with a focus on self-service, automation and AI.
- Support employee relations meetings and prepare the related documentation.
HR systems and data- Maintain accurate, complete and audit-ready employee records in the HRIS.
- Audit HR data across systems and correct discrepancies.
- Partner with the HR Systems team and vendors on technology initiatives.
Payroll, compensation and benefits- Send accurate, on-time employee changes to regional payroll teams and providers, and support monthly HR–payroll reconciliation.
- Provide compensation and benefits data and guidance, and support benchmarking.
- Support benefits enrollment and changes with the Total Rewards team and brokers.
Metrics and reporting- Help set up metrics and dashboards that measure the impact of HR process improvements.




- Produce standard and ad hoc reports (headcount, turnover, onboarding) and executive summaries of employee surveys.
Policy and compliance- Maintain HR policy documentation, including the employee handbook and HR knowledge base.
- Track mandatory training, probation reviews, contract end dates and visa or work-permit expirations.
- Stay current on employment law changes in each region and on data privacy rules such as GDPR.
HR service delivery and continuous improvement- Be a first point of contact for employee and manager questions through the HR inbox or ticketing system, routing complex cases to HR Business Partners.
- Support change management and continuous improvement projects across the HR team.
- Coordinate with global vendors, including Employer of Record (EOR/PEO), background check and benefits providers.
RequirementsRequired
- 2–4 years of experience in HR operations, ideally in a multi-country organization.
- Experience across the full employee lifecycle: onboarding, performance, employee relations and offboarding.
- Hands-on HRIS experience.
- Strong Excel or Google Sheets skills (lookups, pivot tables) and an analytical mindset.
- Experience handling highly confidential data with discretion.
- Highly organized, with strong prioritization skills in high-volume work.
- Clear, friendly written and verbal communication in English and Spanish, and the ability to work independently.
- A proactive problem solver who improves processes through technology and AI.
- Comfortable in a fast-changing environment and quick to learn.
Nice to have- Experience with Employer of Record / PEO providers such as Deel or Remote.
- Exposure to multi-country payroll.
- Experience with a ticketing tool such as Zendesk or Jira Service Management.
- HR certification (e.g., CIPD, SHRM-CP, aPHR).
- French.
Benefits- Permanent contract (contrato a término indefinido) with all legal benefits
- Competitive salary
- Private health insurance (medicina prepagada)
- Relocation bonus to Medellín
- On-site role in Medellín with parking

📌 HR Consultant (Medellín)
🏢 Roca Alliances
📍 Medellín