PAXAFE is seeking a remote Customer Support Engineer based in Colombia to manage the support queue end to end. You will diagnose, resolve, escalate, and close tickets, often involving configuration, access, and data questions. You’ll work with engineers to fix issues, train users, and write helpful articles for recurring questions.
You’ll report to the Head of Solutions & Customer Success and collaborate with the engineering and product teams. Fluent English and strong data skills are essential.
📌 Remote Technical Support (Colombia)
🏢 PAXAFE
📍 Colombia
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