Type : Full-time contractor (hours negotiable) Location : Remote, based in Central or South America (Americas time zones) Language Requirements: Spanish fluency required Reports to: Head of GrowthOpenFn is the digital public good for public service automation & AI orchestration. Our platform automates data exchange and digital workflows so that governments and NGOs can deliver public services more efficiently, achieve interoperability across fragmented systems, and scale critical public services across health, humanitarian, and government programs. Our team, Open Function Group, the primary steward of this open-source platform, is a lean, fully-remote team of integration specialists, solution architects, and implementation consultants working across 40+ countries. We are not making marginal improvements to already comfortable lives. We are building the infrastructure that allows governments to function, clinics to operate, and vulnerable populations to access services they depend on.The roleWe need a remote, relationship-driven, commercially-minded Program Manager who is technically fluent, someone who can speak credibly about our platform, integrations, and data workflows with technical and non-technical stakeholders alike, to keep our existing customers happy, engaged, and growing, and to help us stand up program management as a function for the very first time. We are hiring our first Program Manager to own and grow relationships with OpenFn 's existing customers as we transition to a subscription model built around packaged product-and-services bundles. As our first Program Manager in this market, you will own the full portfolio of existing subscription customers and be accountable for their retention, satisfaction, and growth. You will be the trusted advisor customers turn to, the person who makes sure they are getting real value from OpenFn, and the internal owner of the commercial health of each account. OpenFn is a technical product: our customers use it to build integrations, move data between systems, and automate complex digital workflows. You do not need to be an engineer, and you will not be doing hands-on implementation work; we have solution architects and implementation consultants for that. But you do need to be technically fluent: able to understand how customers use the platform, hold a credible conversation with their technical teams, spot when something is going wrong, and know when to bring in a specialist. That technical credibility is what will make you a genuine trusted advisor rather than just a point of contact. Because this is a foundational hire, you will both build and execute. You will not inherit a mature playbook; you will help create it, establishing the processes, cadences, and tooling that a strong program management function depends on,



while carrying a live book of business from day one.RequirementsOwn & grow customer relationshipsServe as the primary point of contact and trusted advisor for a portfolio of existing subscription customersBuild strong, multi-threaded relationships across each customer organization, from day-to-day users through to senior decision-makersDevelop and maintain account plans that map each customer's objectives to the value OpenFn deliversPlan and lead Quarterly Business Reviews (QBRs) and other regular check-insBring technical fluency to the relationshipDevelop a strong working understanding of the OpenFn platform and how each of your customers uses itHold credible, substantive conversations with customers' technical teams about their integrations, data workflows, and use casesTranslate fluently between customers' technical staff and their non-technical decision-makersSpot technical adoption risks early, and know when to bring in solution architects or implementation consultantsDrive retention & expansionOwn gross and net retention for your portfolio, and be accountable for renewalsForecast renewals accurately and manage the end-to-end renewal processProactively identify at-risk accounts and lead recovery plans before they churnIdentify and pursue opportunities to grow accounts, including tier upgrades and cross-sell of additional servicesNegotiate renewals and expansions in line with our pricing and packaging modelDeliver value & coordinate deliveryEnsure a smooth handoff from sales and implementation into ongoing program managementMonitor product usage and adoption, and work with customers to close gaps and deepen engagementAct as the voice of the customer internally, channeling feedback to our product and services teamsCoordinate with support and implementation teams to meet SLA commitments and deliver project-based workManage escalations, bringing the right internal people together to resolve issues quicklyBuild the program management functionEstablish the playbooks, cadences, and health-scoring approach that will let program management scale as OpenFn growsMaintain accurate account data, activity, and forecasts in our CRM, and report on core retention/growth metrics to leadershipHelp migrate existing customers from legacy project-based arrangements onto the new subscription modelRequired Qualifications3-7+ years of experience in account management, customer success, or a related customer-facing commercial role at a SaaS or subscription businessA proven track record of retaining and growing a portfolio of customers, including owning renewals, forecasting, and driving upsell or expansionExperience managing customers for a technically substantive product,



with a demonstrated ability to get up to speed on how a product actually worksGenuine technical fluency: comfort discussing concepts such as APIs, integrations, data exchange, and workflow automation, and the ability to translate between technical and non-technical audiencesStrong relationship-building skills, with the ability to earn trust with both technical users and senior stakeholdersExperience running customer cadences such as QBRs, service reviews, and success planningHands-on proficiency with a CRM, and a data-informed approach to managing account health and forecastsFluent, professional-level English communication skills (written and verbal), with the ability to work effectively across a distributed, multicultural teamFluency in Spanish, in addition to EnglishA self-starter mindset suited to a foundational role where you build as well as execute, and the ability to work from home or a shared office space with fast, stable internet, preferably in a country located in Central or South America (compatible with Americas time zones)Preferred QualificationsExperience helping a business (or its customers) transition from project or services-based revenue to a subscription modelA technical background (e.G. a computer science degree, or prior experience in engineering, technical support, solutions, or implementation), including hands-on experience with integration tooling, data pipelines, or APIsExperience managing government, NGO, public sector, or other international customers, ideally within the digital public goods or open source ecosystemWorking knowledge of CRMs such as Salesforce or OdooAdditional language skills relevant to our customer base (e.G. French, Portuguese)Experience selling and/or delivering complex digital transformation, business process transformation, or data integration projectsBenefitsFinancial compensation includes a base salary plus variable pay tied to the retention and growth (upsell and expansion) of your portfolio. Total pay is commensurate with experience, per OpenFn 's Equal Pay for Equal Work framework; the detailed variable-pay mechanics are shared during the interview process.N.B.: Selling to NGO and government customers, we don't offer Silicon Valley pay scales, but high quality of life and fair, transparent, and competitive compensation is important to us.Adaptable working scheduleWe're fully remote, with team meetups across Europe and Africa (our last three were in Kigali, Cape Town, and Dakar)Exposure to the hottest industry and technology trends and leading health, humanitarian, and government digital transformation interventions in the sectorOpportunity for leadership and advancement; you will be a key contributor to our company's strategy and directionThe opportunity to shape our strategy and impact millions of lives through our open source software in a small, mission-driven organization#J-18808-Ljbffr

📌 Program Manager (Colombia)
🏢 OpenFn
📍 Colombia