JOB DUCK IS HIRING A BILLING AND COLLECTION SPECIALIST
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years
Role Overview
The Billing Specialist is the person who walks beside the client through the financial side of the hardest experience of their life. You are their guide. You help them understand where their money is going, why it matters, and how every dollar they invest connects to the outcome they're working toward for themselves and their family. You are part of their walk, connecting their payment to their goal. Teaching people how to use the service, showing them the value of what their legal team is doing, and making the financial side of their case feel manageable instead of terrifying.
When you do that well, collections happen naturally. Clients who feel informed and cared for pay.The people who thrive in this role are someone who genuinely likes people and is energized, organized without being rigid, and does not wait to be told what needs to happen,
Schedule:
Monday to Friday from 9:00 AM - 6:00 PM (EST)(EDT) (United States of America)
Your Responsibilities Will Include but Are Not Limited To:
- Walking clients through all available payment options, including credit cards, personal loans, family support, employer assistance, and legal fee financing programs, before accepting an inability to pay.
- Confirming all credits, write-offs, and billing holds in writing before any related bill is finalized.
- Calling every client before sending a replenishment request and ensuring no replenishment email is sent without a phone call attempt.
- Checking attorney calendars for u