We’re looking for a Customer Expert: Bilingual to join our team in Bogotá. In this chat-only role, you’ll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.
Who You Are:
- A customer-focused professional who genuinely enjoys helping others.
- A solution-driven thinker who aims to resolve situations efficiently and accurately.
- A clear communicator who can explain technical information in a simple, friendly, and confident way in writing.
- A proactive problem solver who stays calm and focused in different customer scenarios.
- A responsible and detail-oriented person who handles information with care and discretion.
- A bilingual communicator with a solid English B2 level, ready to grow in a integral environment.
- A team player with a positive mindset and a strong sense of accountability.
Let’s Talk About Benefits:
- Salary: COP $2,315,000 per month (training and operations).
- Performance-based bonuses* of up to 15%.
- Work schedule designed to support work-life balance*. Training:
Monday to Saturday, 6:00 AM - 1:30 PM. Operations: shifts of 3:00 AM - 12:00 PM, 8:00 AM - 3:00 PM, 1:00 PM - 10:00 PM, 2:00 PM - 11:00 PM or 3:30 PM - 1:30 AM, with 2 days off.
- Indefinite-term contract for long-term stability.
- Access to our exclusive Gaming Arena, designed for entertainment and team connection.
- Employee fund benefits that support your financial wellbeing.
Terms and conditions apply.
Location - Work Mode: Bogotá, Connecta site (Ac. 26 #92-32) - On-site.
This Is What Sets Us Apart:
We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.