Title : Expert - Project Manager IMPAT (Business Support)
Location : GSC BOG
The Country Customer Implementation Manager is a critical role responsible for the successful onboarding and integration of new and existing customers. Ensuring we meet and exceed our customer promise and position ourselves as the provider of choice.
Acting as the primary process expert for customer implementations, received from multiple sources, ensuring a seamless transition, optimizing operational efficiencies, and delivering exceptional customer satisfaction from the initial sales handover through to post-implementation stabilization.
Differentiator
- Manages complex and critical customer implementations, often involving multiple modal or unique non-standard requirements.

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- Lead complex customer implementation projects at a local level
- Manage strategic local customer implementations
- Support complex integral customer implementation projects
- Product knowledge – a sound understanding of operations, applications, systems and the DGF DSS
- Ability to identify,



troubleshoot and drive processes improvements, leveraging lesson learnt from past implementations
- Mentoring of guiding less experienced team members
- Coaching of smaller countries in the implementation process.
- Subject matter expert who applies advanced knowledge of job area typically obtained through advanced education and work experience.

Key Responsibilities

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- Executes projects according to DGF DEPICT (Define, Plan, Implement, Control, and Transition) internal procedures and the standard methodology.
- Define detailed local implementation plans for complex and strategic projects, considering country-specific nuances and regulations.
- Manage individual project tasks and deliverables within the overall implementation plan

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- Validate and ensure that all customer needs and requirements are fully understood, can be met, and are achievable
- Ensure that the implementation tasks and milestones defined within the projec

📌 Manager - Business Support - Project Manager (Bogotá)
🏢 Deutsche Post
📍 Bogotá