Coforge is seeking a Senior Application Support Specialist to provide expert technical support for B2B SaaS products. You will handle live chat and ticketing, troubleshoot across web and mobile apps, and own cases end-to-end in a fully remote, distributed setting.
The role demands 3+ years in customer or technical support, strong English communication, and experience with platforms like Zendesk or Intercom. Collaboration with Product and Engineering is key to improving the customer experience.