Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM EST; occasional evening, weekend or holiday availability as required
Contractor Note: Independent contractor position
Company Overview:
Sagan connects experienced international professionals with U.S.-based businesses.
About the Opportunity:
Support customer requests, service coordination, ticket follow-up and accurate work-order records in this remote client service role.
Key Responsibilities:
- Respond promptly and professionally to customer requests by phone, email and online portals.
- Schedule services with service partners and enter or update service requests and work orders.
- Follow tickets through resolution and keep customers informed of progress.
- Escalate urgent problems, service failures and customer concerns to the appropriate supervisor.
- Resolve invoice questions, investigate vendor payment issues and assist with monthly customer billing.
- Check data accuracy and maintain complete records in internal systems.
- Support service projects, sustainability reporting, cost-saving analysis,
weekly status updates and relevant policy communications.
Qualifications:
- At least two years of customer service experience.
- High school diploma.
- Experience entering a high volume of transactions accurately and efficiently.
- Proficiency with Microsoft Office and Excel.
- Strong organization, customer communication, problem-solving and attention to detail.
- Ability to manage priorities, work independently and collaborate with a team.
- Discretion when handling sensitive information.
- Availability for the stated schedule and occasional additional coverage when required.
Remote Work Setup:
- Reliable internet and a quiet workspace suitable for calls and virtual meetings.
- Windows 10 or 11 computer with a 2 GHz processor, at least 4 GB RAM, 40 GB of free storage and standard HDMI output.
Nice-to-Haves:
- Bachelor's degree.
Resume Submission Guidelines: Submit your complete resume in English through the application linked to this posting.
How to Apply:
Use the Apply button on this posting. Describe your customer service experience, the tools you use and your expected monthly compensation in USD.