Remote | LatAm - WE ARE EXCLUSIVELY CONSIDERING APPLICATIONS FROM INDIVIDUALS CURRENTLY RESIDING IN LATAM. ONLY ENGLISH RESUMES WILL BE CONSIDERED PLEASE NOTE THAT THIS ROLE REQUIRES ENGLISH PROFICIENCY (C1-C2 LEVEL) START DATE: ASAP. This role is idóneo for an experienced CX lead with a background in e-commerce or customer success within an agency/startup/multi-client environment.
About Motum Motum focuses on creating high-performing international teams for US-based companies. Our mission is to empower ambitious and qualified individuals and connect them with U.S. companies for fully-remote roles that match their skills and aspirations.
Our roles are fully remote and full-time, designed for people who want real ownership, meaningful work, and the opportunity to grow inside US-based dynamic teams. When you join Motum , you work full-time with one company, integrate directly into their team, and build a career with long-term impact.
About the Company
Our client is a founder-led CX and retention agency for modern consumer brands — sitting at the intersection of customer experience,



retention, and brand. This is a small, high-accountability team with operator DNA, with previous experience at recognizable consumer brands across CPG and DTC. They partner with both established names and early-stage teams building from zero to one — working fractionally, embedding where it matters, and building the systems that make CX and retention a real growth lever. The team is made up of 15 CX specialists, 4 managers, and a founding leader driving the vision.
About the Role
Our client is looking for a CX Team Lead to own the day-to-day health of customer experience operations across a portfolio of consumer brand clients. This is not a traditional support role. The CX Team Lead is the operational backbone of CX delivery — responsible for queue performance, agent coaching, cross-team coordination, and continuous improvement across all assigned clients. This is a great opportunity for som

📌 CX Team Lead (Colombia)
🏢 Motum
📍 Colombia