Sutherland is seeking a proactive IT Support Specialist (Tier 1) in Bogotá to be the first point of contact for user technical assistance. You will remotely monitor, troubleshoot, and resolve Level 1 issues, deploying software, configuring devices, and managing access using ServiceNow and other tools.
You will triage requests, support PCs and peripherals, and collaborate with vendors and internal teams to uphold SLAs and ensure secure, smooth IT operations for staff and scholars.
📌 Remote IT Support Specialist (Bogotá)
🏢 Sutherland
📍 Bogotá
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